Clinical Support Officer

**Role Type**: Full time, 12-month contract
**Salary**: $67,252 - $69,966 p.a plus super
Be the key link in streamlining patient sample processing for cutting-edge genetic testing
Solve challenges quickly to ensure rapid, high-quality results for our screening services.
Engage daily with doctors and patients, delivering top-notch communication and support.
**The opportunity**:
About your new team
The Reproductive Genetics Carrier Screening (RGCS) laboratory provides a reproductive screening service (prepair) based on a combination of laboratory workflows required for the delivery of cystic fibrosis (CF), spinal muscular atrophy (SMA) and Fragile X (FXS) testing. The Non-Invasive Prenatal Testing (NIPT) laboratory provides a prenatal screening service (percept) based on massively parallel sequencing (MPS) of cell-free DNA (cfDNA) isolated from maternal plasma. Both laboratories have a commercial focus and aim to produce high quality test results in a rapid manner. The laboratory services are supported by a team of genetic counsellors who provide educational and clinical support to patients and their doctors. In addition to its commercial focus, the laboratories aim to be an innovative leader in the provision of cfDNA analysis and reproductive genetic carrier screening analysis at a national and international level.
**Your responsibilities include**:
To be a point of reference for troubleshooting patient samples (e.g. seek missing patient demographic data, clinical information, billing information, clinician contact details, clarify if samples fall outside acceptable limits).
Act as a liaison for the RGCS and NIPT laboratories within the organisation.
Communicate with doctors (or representatives) on the need for repeat sample collections and help coordinate as required.
Undertake other support services within the Reproductive Genetics Group (NIPT, Reproductive Genetic Carrier Screening, Maternal Serum Screening) to ensure the efficient provision of the services as required or directed.
**What we need from you**:
Victorian Certificate of Education (VCE) or equivalent and/or a Certificate or Associate Diploma in an area of health science/practice.
Medical administration, or service sector experience advantageous.
Understanding of specimen reception and patient information systems advantageous.
Ability to work to a high standard of accuracy as is required in a diagnostic laboratory.
General computer skills including familiarity with standard word processing programs.
What’s in it for you?
**Maximise Your Pay**: Benefit from salary packaging, including entertainment and novated leases
**Flexible Working Options**: Enjoy a variety of flexible work arrangements.
**Career Development**: Access ongoing training and career development programs.
**Work-Life Balance**: Benefit from generous personal leave days and purchased leave options
**Employee Wellbeing**: Benefit from our health and wellbeing program, including free access to the Employee Assistance Program
**Generous Parental Leave**: Access a comprehensive paid parental leave program for both birth and non-birthing parents, with support throughout the parenting lifecycle
Who we are
The Victorian Clinical Genetics Service (VCGS), a not-for-profit subsidiary of the Murdoch Children's Research Institute (MCRI), offers integrated genetic testing, diagnostics, and counselling globally. Our experts collaborate closely to ensure accurate interpretation of complex genetic tests. VCGS is actively involved in driving translational research, policy development, and fostering an inclusive and positive working environment that values diversity and prioritises equal opportunities for all. We are dedicated to developing our staff and creating a culture centred on respect and continuous learning.
Join Us
Your resume
A cover letter addressing the selection criteria
Ensure these documents are combined into a single PDF file.
No recruitment agencies please.
Position Description
**Applications close**: Monday 2 December 2024 AUS Eastern Daylight time