Customer Service Officer

12 hours ago

Goonellabah, Australia Lismore City Council Full time

**About Us**

Our vision is powered by a deep commitment to enhancing the quality of services we offer to our community. Today, Lismore is flourishing, and it's the perfect time for those who live, work, and play here to embrace and celebrate everything that makes Lismore so special.

We warmly welcome individuals who bring fresh perspectives and unique skills, helping to enrich our collective vision for a vibrant and thriving community.

**About this Position**:
We are seeking an enthusiastic professional to join our supportive and collaborative Customer Experience team as a Customer Service Officer. This full-time role is central to delivering outstanding customer service to our residents, businesses, visitors, and key stakeholders, both within and outside the organisation. Your efforts will play a crucial role in enhancing the Council’s reputation and fostering trust within the community.

**What we can offer you**:

- Flexible work/life balance - Enjoy working a 9-day fortnight (working 70 hours over 9 days).
- Long service leave after 5 years of continuous service.
- Access to Health & Wellbeing and Employee Assistance Programs, including Fitness Passport.
- Training and development opportunities.

**What we trust you to deliver**:

- Provide exceptional customer service to manage and resolve the issues of both internal and external customers, ensuring a positive customer experience.
- Offer guidance and advice, and coordinate requests for additional information.
- Provide accurate, constructive and relevant information in a professional manner.
- Contribute to practical suggestions for workplace improvements, dealing with complex customer enquiries.

**What you will need to be successful**:

- Certificate III in Customer Service or equivalent, together with experience in a similar role.
- A current National Police Check.
- Be a reliable and respectful team member who thrives on collaboration with others.
- Accurate with data input and administrative activities.
- Embody Council's values.

**Full Time**:70 hours per fortnight.

**Salary**: From $65,166 p/a + superannuation.

**Closing date**:Monday 25 August at 9:00am.

**Contact**: To find out more about this opportunity, please contact Ben Fraser, Customer Contact Coordinator on 02 6625 0479.

**Conditions of Employment**:Conditions of employment are in the Local Government (State) Award and relevant Council policy, procedures and agreements.

**Pre-employment Screening**: Prior to employment, there will be a series of pre-employment checks that may include, health assessments, validation of right to work in Australia, validation of qualifications and licences, criminal history checks, psychometric assessments and referee checks.

  • Executive Assistant Support Officer

    1 week ago

    Goonellabah, Australia Lismore City Council Full time

    **About Us** Our vision is powered by a deep commitment to enhancing the quality of services we offer to our community. Today, Lismore is flourishing, and it's the perfect time for those who live, work, and play here to embrace and celebrate everything that makes Lismore so special. We warmly welcome individuals who bring fresh perspectives and unique...

  • Administration Officer

    2 weeks ago

    Goonellabah, Australia Uniting Full time

    **About the opportunity** Uniting Goonellabah seeks an Administration Officer to provide comprehensive administrative support and manage reception duties. This role is vital to delivering our person-centred approach, serving as the welcoming face of Uniting. Beyond typical administrative duties, you will play a key role in supporting clients and their...

  • Insurance and Administration Officer

    1 week ago

    Goonellabah, Australia Lismore City Council Full time

    **About Us**: **Our vision is powered by a deep commitment to enhancing the quality of services we offer to our community. Today, Lismore is flourishing, and it's the perfect time for those who live, work, and play here to embrace and celebrate everything that makes Lismore so special.**: **We warmly welcome individuals who bring fresh perspectives and...

  • Service Coordinator

    1 week ago

    Goonellabah, Australia Australian Unity Full time

    **About Us**: As Australia’s first member-owned wellbeing company we are dedicated to helping people thrive. We put our people first, customers, clients, partners and communities. The Home Care service program delivers in-home support services to aging clients to help them live independently, supported and empowered, within their own homes and...

  • Administration Officer

    2 days ago

    Goonellabah, Australia Northern NSW Local Health District Full time

    **Live and work in a place of great beauty, rich and diverse in culture and creativity. Enjoy a lifestyle that allows time and space to learn and grow.** **Employment Type**: Permanent Full Time **Position Classification**: Admin Off Lvl 3 **Remuneration**: $68,338.79 - $70,468.72 per annum **Hours Per Week**: 38 **Requisition ID**: REQ568328 **About the...

  • Principal Operations Officer

    2 days ago

    Goonellabah, Australia Lismore City Council Full time

    **About Us** Our vision is powered by a deep commitment to enhancing the quality of services we offer to our community. Today, Lismore is flourishing, and it's the perfect time for those who live, work, and play here to embrace and celebrate everything that makes Lismore so special. We warmly welcome individuals who bring fresh perspectives and unique...

  • Cafe Staff

    2 days ago

    Goonellabah, New South Wales, Australia Lismore City Council Full time $40,000 - $60,000 per year

    About UsOur vision is powered by a deep commitment to enhancing the quality of services we offer to our community. Today, Lismore is flourishing, and it's the perfect time for those who live, work, and play here to embrace and celebrate everything that makes Lismore so special.We warmly welcome individuals who bring fresh perspectives and unique skills,...

  • Facility Support Coordinator

    1 week ago

    Goonellabah, New South Wales, Australia Lismore City Council Full time $40,000 - $45,000 per year

    About UsOur vision is powered by a deep commitment to enhancing the quality of services we offer to our community. Today, Lismore is flourishing, and it's the perfect time for those who live, work, and play here to embrace and celebrate everything that makes Lismore so special.We warmly welcome individuals who bring fresh perspectives and unique skills,...

  • Duty Manager

    1 week ago

    Goonellabah, New South Wales, Australia Lismore City Council Full time $40,000 - $60,000 per year

    About UsOur vision is powered by a deep commitment to enhancing the quality of services we offer to our community. Today, Lismore is flourishing, and it's the perfect time for those who live, work, and play here to embrace and celebrate everything that makes Lismore so special.We warmly welcome individuals who bring fresh perspectives and unique skills,...

  • GSAC Casuals

    1 week ago

    Goonellabah, New South Wales, Australia Lismore City Council Full time $33,600 - $41,600 per year

    About UsOur vision is powered by a deep commitment to enhancing the quality of services we offer to our community. Today, Lismore is flourishing, and it's the perfect time for those who live, work, and play here to embrace and celebrate everything that makes Lismore so special.We warmly welcome individuals who bring fresh perspectives and unique skills,...