Application Support Analyst

**Company Description**
illion is the leading independent provider of trusted data and analytics products and services in Australia and New Zealand. illion leverages its consumer and commercial credit registries to provide end-to-end customer management solutions to clients in the financial services, telecommunications, utilities and government sectors.

**Job Description** The value-add things you’ll be doing**:

- Troubleshooting and debugging of complex issues and supporting major incident management activities, providing ongoing and meaningful updates to management and key stakeholders.
- Participate in the Post Incident Review process ensuring all appropriate facts are recorded accurately.
- Work closely with business stakeholders in understanding issues or enhancement requests.
- Working on changes and system enhancements to support the growth of the business.
- Represent Application Support changes at the Change Advisory Board (CAB) meetings and highlight any changes that might impact Production stability or availability.
- Provide regular ticket updates to the Application Support Manager and assist with monitoring and resource allocation of tickets in the support queues.
- Monitor and take appropriate, timely action to address proactive system monitoring alerts.
- Participate in the after hours on-call support roster for critical and high priority incidents.

**Qualifications** The experience and qualifications you’ll need to be successful**:

- 2+ years’ experience working in Application Development or L3 Technical Application Support areas.
- Bachelor’s degree in Information Systems, Computer Science, Business Administration, or other related fields.

**Key skills and attributes that will set you up for success**:
Technical Skills:

- ASP.Net MVC and C#
- SQL Server - T-SQL, Stored Procedures, Views, Functions, Triggers
- Working knowledge of JSON and XML
- Experience in using Source Control and code deployment tools (CI/CD pipelines).

Other Skills:

- Excellent verbal and written communications skills and experience in managing stakeholders.
- Work efficiently to maintain SLAs and bring quality service to clients and other key stakeholders.
- Sound ability to identify technical problems and drive/deliver appropriate technical solutions.
- Be an active team player, but also be self-motivated and take initiative when required.
- Attention to detail and be driven to follow through and meet deadlines.
- Comfortable operating effectively in a fast-paced environment. Highlight problems and be part of the solution.
- Be open to Learning new systems and work collaboratively with and cross teams to identify and develop on improving systems/processes.
- Be dedicated, accountable, ethical, and enthusiastic, in line with our team vibe and company values.

**Additional Information** Culture**

There has never been a better time to join illion. Our business is transforming. We are transforming the way we work with a strong focus on the value of our people and our customers. Our strong business leaders are modernising our culture and empowering our team to reach their full potential. There is a bright future ahead for illion and we are seeking innovative and passionate individuals to be a part of it***

**Benefits**
- Flexibility and Remote Working Options
- Gifted Leave, Purchased Leave, Public Holiday Swap and Paid Volunteer Leave
- Novated Leasing and Corporate Discounts (ie. Health Insurance)
- Social Club - Quarterly calendar of events allowing team member to network and socialise in a fun and relaxed environment

**How to Apply**

**Our Values**

**Wonder what if**
- I am open to new ideas and finding better ways of doing things
- I seek out opinions different to my own to evolve my thinking
- I ask questions to learn and listen without judgement
- I work to solve problems not just highlight them

**We’re good eggs**
- I set high standards for myself, and own my career, learning, performance and mistakes
- I speak up when things don’t feel right
- I thoughtfully consider and then act on feedback I receive and continually endeavour to be the best I can be
- I strive for optimal outcomes for us all

**Human. Kind**
- I openly show gratitude, celebrate our differences and each other’s successes
- I display kindness and communicate in ways that raise other’s self-esteem and motivation
- I invest time in building strong relationships by being present, actively listening and showing respect in all my interactions
- When making recommendations, I consider the thoughts of those who will be impacted

**We all add up**
- I value diversity of thought and leverage the strengths and expertise of others, consciously considering all perspectives
- I support the success of others by openly sharing my knowledge and experiences and jumping in to help where I can
- I have other’s backs and support decisions once they are agreed
- I acknowledge that I’m no more important than anyone else and I respect