Call Centre Officer

6 days ago

Sydney, Australia Employ Full time

Temp to perm position with full-time hours
- Inbound Banking Customer Service role
- Starting late August

This role is with a national provider of home loans who are seeking a number of customer service operators to join their expanding team. This position involves dealing with inbound calls only
- **No sales **You will be answering home loan inquiries, resolving escalations and providing superior customer service.

The Call Centre is open 7 days a week with operating hours from 8am to 8pm Monday to Friday and work a Saturday or a Sunday every 5 weeks on a rotating roster. In this role, you would be answering approximately 40 inbound calls a day.
- Temp to Perm Position, starting late August
- Brilliant opportunities for career growth and progression is fully supported and encouraged
- Work from Home options after training
- Modern, newly renovated offices located in Rhodes, located near public transport
- Excellent facilities including on-site gym & pool and onsite parking
- Thorough training & support provided

**Duties & Responsibilities**
- Receive inbound calls and actively communicating with customers to identify and understand their enquiry and resolve in timely manner
- Seek to resolve any issues, problems or concerns - take ownership of problems and find effective win win solutions
- Provide excellent customer service
- Record and capture all activity and keep file notes up to date
- Provide a personal interface between the Client and the Customer
- Source and share information with team members
- Responsible for producing high quality outcomes
- Ensure compliance to company guidelines

**Experience & Skills**
- Call centre or customer service experience
- Ability to work in a fast-paced environment
- Experience working towards KPI’s
- Excellent customer service and phone manner
- Attention to detail
- Reliable and punctual
- **Complete availability Monday - Friday 8am - 8pm.**:

- **Availability to work one weekend day every 5 weeks on a rotating roster.**:

- **Permanent Resident /Australian Citizen/ Full working rights.**:

- **Willing to undergo a national/international police check and bankruptcy check.

  • Call Centre

    2 weeks ago

    Sydney, New South Wales, Australia Club Med Full time

    **WE'RE HIRING**We have an exciting opportunity for an**Call Centre (Omnichannel) & Customer Relations Manager**to join our vibrant Club Med Pacific team Based in our Sydney CBD office with flexible working arrangements, this role is perfect for someone passionate about creating seamless and premium customer journeys.You'll lead and optimise our omni channel...

  • Call Centre Officers

    2 weeks ago

    Sydney, New South Wales, Australia Alexander Appointments Full time

    $33 - $43 per hour + Super, depending on experience | 35 hours per week- NSW State Government | Hybrid - Sydney CBD + WFH- ASAP Start | Estimated 3-month temp assignment, potential to extend- **$33 - $43 per hour + Super, depending on experience | 35 hours per week**:- **NSW State Government | Hybrid - Sydney CBD + WFH**:- **ASAP Start | Estimated 3-month...

  • Call Centre Officer

    4 days ago

    Sydney, Australia PERSOLKELLY Full time

    PERSOLKELLY are in partnership with one of our clients and are looking for Emergency Call Centre Agents to join their 24/hour team based within Sydney's Eastern suburbs. Your role will be to provide an exceptional customer service experience. **PERSOLKELLY** brings together the legacy and experience of four organisations that shaped the staffing landscape...

  • Call Centre Administration Officer

    2 weeks ago

    Sydney, New South Wales, Australia Hunter New England Local Health District Full time

    **If you thrive in a fast-paced call centre environment - handling high volume calls, multitasking, and providing quality customer service, we want you****Remuneration**: $34.46 - $35.54 per hour + Casual Loading + Superannuation**Employment Type**: Casual**Position Classification**: Administration Officer Level 3**Location**: Wallsend**Requisition ID**:...

  • Call Centre Administrator

    2 weeks ago

    Sydney, New South Wales, Australia St Vincent De Paul Society Full time

    **Call Centre Administrator**:- Date: 9 Oct 2024- Location: Auburn, NSW, AU, 2144- Requisition ID: 1171**About Us**:The St Vincent de Paul Society is a leading provider of community support services, whose values it is to shape a more just and compassionate society.- We believe our employees are key to our success and offer Learning and Development programs...

  • Call Centre Manager

    2 weeks ago

    Sydney, New South Wales, Australia Green Light Full time

    Sydney offices - Northern SurburbsPermanent opportunityImmediate Start About the company:Green Light is one of Australia's most successful and fastest growing IT services businesses.We offer a wide range of IT services in Security, infrastructure and Systems Integration to a diverse customer base throughout Australia, New Zealand, SE Asia and Europe.About...

  • Call Centre Officer

    2 weeks ago

    Sydney, New South Wales, Australia Persolkelly Full time

    **ABOUT THE ROLE**:A fantastic full-time opportunity is now available for a Call Centre officer to join our dynamic and friendly team based at Sydney International Airport.Reporting to the FM Hub Manager, this position is accountable for liaising with internal and external customers to providing exceptional customer service in a timely manner.We are looking...

  • Call Centre Manager

    2 weeks ago

    Sydney, New South Wales, Australia Green Light Worldwide Full time

    Overview1 day ago Be among the first 25 applicantsSydney offices - Northern Surburbs, Permanent opportunity, Immediate StartAbout the company: Green Light is one of Australia\'s most successful and fastest growing IT services businesses. We offer a wide range of IT services in Security, infrastructure and Systems Integration to a diverse customer base...

  • Call Centre Manager

    3 weeks ago

    Sydney, New South Wales, Australia Green Light Worldwide Full time

    Overview1 day ago Be among the first 25 applicantsSydney offices - Northern Surburbs, Permanent opportunity, Immediate StartAbout the company: Green Light is one of Australia\'s most successful and fastest growing IT services businesses. We offer a wide range of IT services in Security, infrastructure and Systems Integration to a diverse customer base...

  • Call Centre Manager

    2 weeks ago

    Sydney, New South Wales, Australia Green Light Worldwide Full time

    Overview1 day ago Be among the first 25 applicantsSydney offices - Northern Surburbs, Permanent opportunity, Immediate StartAbout the company: Green Light is one of Australia\'s most successful and fastest growing IT services businesses. We offer a wide range of IT services in Security, infrastructure and Systems Integration to a diverse customer base...