Customer Liaison Coordinator

1 week ago

Huntingwood, Australia Stratco Full time

**Stability of over 75 years of Australian experience and expertise**:

- ** 12 Month Contract | Immediate Start | Potential to Extend**:

- ** Wellbeing Support | Inclusive Culture | Training Provided**

**ABOUT STRATCO**

Stratco is an Australian-owned innovator, manufacturer, and marketer of quality building and renovation solutions. With sophisticated manufacturing facilities, retail stores, and professional trade representation throughout Australia and New Zealand, Stratco has supplied a comprehensive range of products to the building and construction industries, and home improvement and DIY markets for over 75 years.

**THE OPPORTUNITY**

An exciting opportunity has become available for a **Customer Liaison Coordinator** based in **Huntingwood. **This position involves working as part of our collaborative Trade Sales Team - reporting to the Trade Sales Manager.

**RESPONSIBILITIES**
- Assigning customer leads and enquiries throughout the Stratco network.
- Liaising with Business Development Managers and customers.
- Keying of relevant information into Stratco's software and lead management systems
- Use of Stratco's systems to monitor and follow up the progress of customer leads and enquiries.
- Assist in qualifying new network opportunities.
- Attend to outbound calls in relation to process improvement.
- Daily and monthly reporting on key metrics.
- Internal support as required by Trade Managers.
- Assist in the launch of marketing and advertising campaigns.
- Collaborate with team members, other business areas and projects as required.
- Strict adherence to our critical safety rules & contributing to a safe working environment.

**ABOUT YOU**
- Strong and stable record in internal sales or customer service.
- A passion to deliver outstanding customer service.
- Excellent data entry skills including advanced MS Office skills.
- Strong customer focus with an eye for detail and a sense of urgency to achieve results.
- Highly developed interpersonal and communication skills.
- Strong safety awareness of all associates within the workplace.
- Willingness to enhance the customer experience by working with enthusiasm, energy, and pace.
- Whilst experience is great, it’ll be your passion, reliable attitude and personality that set you apart.

**REWARDS & BENEFITS**

Flexible Working Arrangements | Health & Wellbeing Initiatives | Traineeship & Apprentice Program | Career Development Opportunities | Paid Parental Leave | Employee Referral Incentive | Stratco Team Member Discount Card | Private Health Corporate Discount | Flu Vaccinations | Employee Assistance Programme

**OUR CULTURE**

Stratco has established an environment that brings out the best in our people. We believe in building careers through providing a safe, connected, and innovative culture that supports ongoing growth and development. We are committed to providing an inclusive working environment across our diverse business and take every measure to ensure our team members ‘**Return Home Safe’** every day.

**APPLICATION PROCESS**

If this sounds like you, we would like to hear from you Should you be successful in progressing to the next stage of the recruitment process you will be invited for an interview to discuss the role in more detail.

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