Warehouse Liaison Officer

**Joining the Metcash Family** At Metcash, you’re **_part of something bigger_**. You have all the perks of a small business heart, without missing out on the big business support. Being part of something bigger means you’re part of a strong purpose, where the work you do makes a big difference to independent business and local communities. It opens a sea of opportunities to develop yourself, grow your career, thrive your way and make your mark. And you’ll be part of our high performing team, where you reap the rewards of our collective success now and into the future. **About the Opportunity** We have an exciting opportunity for an experienced **Warehouse Liaison Officer** to join the commercial team, ALM on a 12-month fixed term contract. This role will be responsible to increase external and internal customer satisfaction by being a central point of contact in providing information on deliveries and complaint resolution efficiently. The Warehouse Liaison Officer will provide accurate and responsive service coverage, enquiries, issues, claims and orders within designated SLA’s. This role will be a conduit between the Huntingwood warehouse and ALM business resolving all matters related to Logistical claims and issues. **In this Role** - Proactively managing individual claims from notification to closure, investing the necessary level of involvement required for each claim depending on the category, type and quantum of the claim. - Accurately input all orders (both supplier and customers) ensuring optimum service levels - Answering all inbound call types in accordance with the Customer Service Quality Assurance Program. - Liaise with internal and external stakeholders/customers to optimize service and sales opportunities ensuring a total supply solution for your customers - Maintaining accurate customer records and updating customer delivery details for the TMS roll out - Resolving all conflict to achieve a “Win Win” solution by balancing the needs of the customer and the needs of the business. - Creating outstanding and enduring customer value by assessing each individual customer’s circumstances. - Perform administration tasks and other duties as required. **You’re Likely a Match If*** - Excellent ability to analyze information and make appropriate decisions and suggestions. - Ability to effectively interact with employees at all levels of the organization and work with people from diverse backgrounds. - Excellent verbal and written communication skills. - Strong organization/time management skills. - Ability to adhere to all organizational policies and procedures. - Attention to detail. **Life at Metcash** Experience a supportive and flexible work environment. We are a FlexReady accredited workplace Enjoy a 5th week of annual leave every year after your first year. Benefit from 2 well-being days and 1 volunteer day annually. An abundance of learning, development, and career growth opportunities. 12 weeks of gender-neutral paid parental leave for primary carers. Proudly awarded the “Bronze Employer for LGBTQ Inclusion”. Recognized as the 74th in the "Equileap Top 100" globally for initiatives on gender equity. Gold accreditation by Mental Health Australia. Incredible value discounts and perks through our team member app, “Our Local”. **About Us** Metcash is Australia’s leading wholesale distribution company, with revenue 1 exceeding $18 billion in FY23. We’re also an ASX top 100 listed company. We believe that it is absolutely vital to Australia that there is a sustainable, independent, family-owned business sector. Independent retailers support their local communities. We help them to be the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support across our food, liquor and hardware pillars. **_Join us and become part of something bigger_** **#LN-SO1** **#INSO