Quality Assurance Analyst

**Do Work That Matters**

Join our Quality Assurance (QA) team within Financial Crime Operations (FCO), where we lead the Group’s operational response to Anti-Money Laundering (AML), Counter-Terrorism Financing (CTF), Sanctions, Know Your Customer (KYC), and Enhanced Customer Due Diligence (ECDD).

As part of a global team spanning Australia and India, you’ll play a vital role in protecting our community and disrupting financial crime with precision, compliance, and efficiency.

**The role**

As a Quality Assurance Analyst, you will contribute to the Group’s AML/CTF obligations with respect to the Group’s Part A and Part B Programme and FATCA/CRS requirements. Working within the Quality Assurance team in Financial Crime Operations (FCO), you will focus on ensuring strong operational cadences with a strong quality and compliance focus on outcomes with efficiency in the way that we disrupt financial crime.

Your approach to prudential risk management when identifying and responding to business risks, as well as identifying opportunities to improve processes within your team/work stream, will be vital in the Group’s relentless pursuit of the elimination of financial crime.

**On any given day you will**:

- Ensure timely and accurate case reviews within the Group’s Standard Service Level Agreement (SLA), managing customer expectations and handling escalations professionally.
- Deliver high-quality customer service aligned with internal policies, standards, and regulatory requirements.
- Meet daily performance targets by completing quality assessments and adhering to schedules.
- Collaborate with operational and cross-functional teams to identify trends, address systemic quality issues, and drive continuous improvement.
- Provide data-driven feedback and tailored guidance where required, to stakeholders while maintaining confidentiality and compliance with privacy legislation.
- Enhance financial crime knowledge through continuous learning and contribute to risk identification and escalation to support a safer financial environment.
- Accurately record findings and decisions and operate within delegated authorities and SOPs.

You will report directly to a **Quality Assurance Manager.**

**We’re interested in hearing from people who have**:

- 3+ years of experience in financial services or customer-centric roles
- A strong understanding of AML/CTF, Sanctions, and Anti-Bribery & Corruption frameworks.
- A risk-aware mindset and ability to identify and act on emerging threats.
- Excellent communication skills and stakeholder engagement capabilities.
- A continuous improvement mindset and familiarity with CI tools.
- Strong attention to detail, time management, and system proficiency.
- Experience in fast-paced, high-volume operational environments.
- A growth mindset and ownership of personal development.

**From here, the opportunities are endless**

At CommBank, we’re determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You’ll be part of a community that’ll support you professionally and personally, every step of the way. Beyond your team, you’ll also have the opportunity to network across our Indigenous Employee Network, linking to other Aboriginal and/or Torres Strait Islander employees across CommBank.

**We support our people with the flexibility to balance where work is done, with at least half their time each month connecting in the office.**

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Advertising End Date: 02/07/2025