Quality Assurance Analyst Global Fintech

1 day ago

Sydney, Australia Keegan Adams Full time

Will suit a Customer Success lead looking to take the next step in their career
- Professional organisation with cutting edge innovation and solid growth plans
- 12 Month Contract (likely to extend) | $463 p/d+ Super ($120,380+Super)

This globally recognised
**innovative software businesses** has consecutively been awarded one of
**Australia's top places to work.** Be surrounded by some of the brightest minds in the tech industry from around the globe and be empowered to make your own mark

We are seeking a
**Quality Assurance Analyst** with a passion to
**continuously learn, grow and deliver**. You will collaborate across the Australian and International teams to deliver on quality assurance an compliance indicative's. Using your customer obsession and data backed mindset, you will be creating the frameworks for high performance and coaching for success to
**shape the future of their Customer Success Teams.**

**Responsibilities**:

- **Perform assessments** with local and global teams to elevate the quality of service to drive customer and employee experience
- **Lead quality programs** and calibration with stakeholders to facilitate learning and deepen the understanding of products and services
- **Analyse and report** customer insights gained through the quality evaluation process to identify opportunities for improvement
- Use data to **identify trends and create initiatives** that support the quality and performance indicative's
- Advocate compliance obligations to ensure needs are met while driving Customer Success quality plans

**To be considered for this position you will have**:

- Experience in Quality Monitoring/Assurance is advantageous but not essential
- Experience in Tech, Banking or Finance is preferred
- Deep customer empathy and a passion for continuously setting the bar high for customer experience
- Previous experience as a Training Facilitation/ Customer Success Team Leader or Customer support on a strategic level
- Demonstrated capability to impact and effect people at multiple levels throughout the organisation
- Excellent written and verbal communication skills

**Benefits**:

- A "foot in the door" with an ever-emerging and Global FinTech
- **Flexible working** (work from home & their Sydney CBD offices)
- **$463 per day + Super **_($120,380+Super)_**:

- **12 month contract** likely to extend (due to organic business growth)

**Click 'Apply' below to submit your resume for an immediate interview..

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