Quality Assurance Analyst

Quality Assurance Analyst

** Please note this is a 12-month secondment.**

The Chief Controls Office (CCO) is a first line of defence function that provides comprehensive and integrated risk services in support of the COO. The value proposition of the CCO is to provide skilled, practical and efficient risk management to support the COO in the delivery of excellent business and customer outcomes.

Our **Quality Assurance team** is accountable for conducting Quality Assurance across multiple financial crime disciplines such as Anti-money laundering/Transaction Monitoring, Payments Sanctions Screening, Customer Sanctions Screening, Pep Screening, Enhanced Customer Due Diligence of High Risk customers, on-boarding, on-going due diligence and maintenance and Law Enforcement Agency Notices.

The Transaction Monitoring Quality Assurance is a team of dedicated professionals, we collaborate closely with RACO, financial crime compliance, and Business Aligned Risk teams across the group. It is a scale, growing operation that has extensive Transformation plans and focus within the organisation.

Our external stakeholders are AUSTRAC, ASO and Law Enforcement. We work together to detect, deter and disrupt financial crime.

**YOUR TEAM & PURPOSE**
- Correspondent Banking due diligence
- AML/CTF operations
- Sanctions Operations
- Government Agency Requests
- Customer Verification Screening

The Quality Assurance team is responsible for providing insights, support and guidance across a range of risk and compliance functions. This includes monitoring on compliance to obligations during customer interactions, providing high quality data insights, trends and timely feedback to the business to support risk mitigation and drive effective coaching conversations

**As part of the Transaction Monitoring QA team**, you will be reporting to the Manager, TM Quality Assurance and contributing to the day-to-day operations. The role will ensure the effective delivery of QA over our key processes, increasing governance and reporting and ensuring consistent high quality outputs.

**Do work that matters**
- Adhere to the Code of Conduct. The Code of Conduct sets the standards of behaviour, actions and decisions we expect from our people
- Maintain an operating rhythm with Operational teams to provide insights and trends as well as understand root cause of systemic quality issues.
- Champion Continuous Improvement (CI) culture within the team, and consistently look for new opportunities to further optimise and streamline existing processes that also contributes to improving our NPS by reducing customer breakpoints
- Ensure targets are met or exceeded on a daily basis by completing required number of quality assessments and maintaining adherence to schedule.
- Efficiently engage multiple stakeholders to provide evidence and data driven feedback. Where required, provide additional tailored guidance.

**We're interested in hearing from people who have**
- **Risk Mindset**:

- All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks.
- An understanding of the financial crime regulatory framework with knowledge of the AML/CTF, Sanctions and ABC risk environment
- Highly developed verbal and written communication skills with the ability to articulate trends and insights to a large range of stakeholders
- Continuous improvement (CI) mindset and the ability to utilise CI tools
- Highly motivated, good attention to detail and Excellent time management skills
- Technical skills in AML/CTF and Sanctions Operations.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 20/10/2024

Job ID REQ218037