Contact Centre Consultant

**About us**
Rabobank is the world’s leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients. Our commitment to our employees and clients is at the heart of everything we do.

**About the role**
As a Contact Centre Consultant, you’ll provide each and every one of our Customers with a fantastic experience and service that meets their expectations. You will be in a team of around 10-12 who will be servicing a variety of lines in to our specialist call centre.

If you’re looking for development, a clear career path, a great work culture and opportunities to learn and grow, this is the role for you If you don’t have Financial Services experience, it is also a great step in to the industry.

**Key Accountabilities**:

- Investigate issues and resolve problems by clarifying issues; researching and exploring answers and alternative solutions, implementing solutions and escalating unresolved problems
- Maintain accurate and high quality information on our internal databases
- Ensure Treating Customers Fairly (TCF) principles are a foundation for all client interactions and adhere to bank policy at all times

As with most contact centres, you will have a shift rotation and will have some performance indicators such as handling time of the call and quality measures. These help us maintain a great level of service for our customers and clients.

**To be successful in the role, you will have**:

- Customer service experience with a customer centric approach and the ability to problem solve
- Great communication skills and an ability to explain concepts to a variety of customers, adapting the style or approach to suit the individual
- Good work ethic and a professional manner
- An understanding of working in a regulated environment or experience of working within policies and procedures
- Self-motivation and a drive to achieve targets

**Our Values, Vision and Mission**:

- Rabobank Australia fully embraces inclusion and belonging and delivers positive experiences for our people and clients. Our great working conditions, broad learning and development programmes and the opportunity to work together for the greater good are reasons why our employees love working here. We are committed to our values; we are client focussed, action oriented, purposeful and courageous in our work. We are professional and considerate and bring out the best in each other and are committed to keep learning. We have an open culture, where you can be yourself and be valued for who you are._

**What we're proud to offer you**:

- Rabobank values the development of its people and has a great Education Assistance Program to assist with professional development.
- Two wellness days a year, so you can look after you
- An inclusive Parental Leave policy that supports you and your family while giving you the freedom and flexibility to enjoy this special time (Primary carer up-to 14 weeks paid leave)
- We realise sometimes 4 weeks Annual Leave isn't enough At Rabobank we provide an incentive for eligible employees to receive 1 extra week Annual Leave. With an option to also purchase another 2 weeks Annual Leave.
- Rabobank recognises that employees need to protect their financial wellbeing, in the event of serious illness, injury, or even death. Rabobank provides eligible permanent employees with employer-funded Death, Temporary & Permanent Disability (TPD) and Income Protection Insurance.
- As part of Rabobank's global Corporate Social Responsibility, Workplace Giving aims to encourage employees to contribute to our community. Rabo Workplace Giving program matches employee donations to selected Social Partners.

**Rabobank is committed to a culture where diversity and inclusion is valued, respected and encouraged. We welcome applicants from diverse cultures, faith and sexual orientation.**
**Rabobank is not accepting submissions from recruitment agencies for this role.**
**Only Australian citizens or permanent residents will be considered.