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Aps3 Contact Centre Consultants

2 weeks ago

Perth, Australia HAYS Full time

State Government Organisation, Perth CBD, Seeking an experienced & professional Customer Service Officer

**Your new company**

This State Government Organisation is seeking an experienced customer service individual to work in their Perth CBD office. Due to continuous growth and the busy environment, a position has become available for a dedicated customer service professional to join their evolving team in the capacity of a customer service officer.

**Your new role**
- You will be responsible for resolving and responding to a wide range of customer service queries and transactions
- This will be a fast-paced face to face environment
- Administrative duties related to travel document processing
- Follow all legislation processes and procedures
- Customer interviews and checks
- Manage own workload and meet established KPI’s
- Processing payments, invoices and travel documents

**What you'll need to succeed**
- Motivation to work in a fast-paced Customer Service environment and a genuine interest in resolving customer enquiries is a must
- You must be an Australian Citizen
- Professional, enthusiastic and courteous demeanour and excellent attendance and punctuality
- Excellent attention to detail, accuracy and produce a high quality of work in line with regulations

**What you'll get in return**
- You will receive comprehensive training with ongoing support & guidance
- You will be part of an excellent work culture
- You will be placed in an ongoing temporary contract with a competitive hourly rate.

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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