Client Contact Centre Supervisor

8 hours ago

Perth, Western Australia 97e6ede8-a83a-4f9f-b002-5ba8f18cb824 Full time $60,000 - $90,000 per year

Join a team that's passionate about pets, people, and exceptional service.

At VetPartners, we believe in making a difference—one call, one conversation, one pet at a time. Our Client Contact Centre is the heart of our connection with pet owners across One Cancer Care, Best for Pet, Vetwest Animal Hospitals, and Adelaide Vet. We're looking for a Client Contact Centre Supervisor who's ready to lead with empathy, drive performance, and elevate the client experience.

What You'll Do:

As a hands-on leader, you'll guide a small, dedicated team of customer service professionals, ensuring every client interaction—whether by phone or email—is warm, helpful, and memorable. You'll manage both inbound and outbound communications, resolve enquiries, and champion a culture of care and excellence.

Your Key Responsibilities:

  • Lead & Inspire: Mentor and coach your team to deliver outstanding service every day.
  • Client Care: Call answering, handle escalations and ensure every client feels heard and supported.
  • Quality Focus: Monitor interactions and uphold high service standards.
  • Training & Development: Empower your team with the tools and knowledge to succeed.
  • Performance & Reporting: Track KPIs and share insights with leadership.
  • Continuous Improvement: Identify opportunities to streamline processes and enhance satisfaction.
  • Collaboration: Be the bridge between the contact centre and other departments.

What You'll Bring:

  • Proven experience in a supervisory or leadership role within a contact centre or customer service setting.
  • Excellent communication and interpersonal skills.
  • A proactive, solutions-focused mindset.
  • A genuine passion for client service.
  • Veterinary industry knowledge is a bonus—but not essential.

Why Join Us?

  • Competitive salary based on experience
  • Full-time role with flexible hours (38 hrs/week)
  • 4 weeks annual leave
  • Ongoing professional development
  • Access to Employee Assistance Program (EAP)
  • Generous staff discounts
  • A supportive, inclusive, and caring team culture

Ready to Lead with Heart?

If you're a motivated leader who thrives in a fast-paced, client-focused environment, we'd love to hear from you. Apply now with your cover letter and updated resume.

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