Service Delivery Team Leader

**Department for Infrastructure and Transport**
**Job reference**: 635510
**Location**: 5253 - MURRAY BRIDGE
**Job status**: Ongoing
**Eligibility**: Open to Everyone

Join Service SA in a dynamic role that impacts the daily lives of South Australians

At the Department for Infrastructure and Transport, we are connecting South Australia to keep our State moving. We want every South Australian to easily access the services they want, the transport they rely on and the infrastructure they need. Our work encompasses every part of our State; from our cities to our regions, connecting and strengthening community.

For us, it's personal. We feel it because we live it. We know the projects and services we work on today must deliver for South Australia's future.

**The Opportunity**
Are you passionate about leading a team dedicated to exceptional customer service? We're seeking a Service Delivery Team Leader to join our **Murray Bridge** team and who will be responsible for providing essential government services, relating to driver licensing, vehicle registration, and more.

In this role you’ll work closely with the Service Delivery Manager to ensure that high-quality customer service is effortless across multiple service channels, including in-person, online and Agent Service Delivery. You’ll support and supervise a team of Service Delivery Officers, helping them to resolve complex transactional services.

In addition, you’ll be instrumental in upholding the integrity of our service operations, handling daily and monthly reports, conducting audits; including conducting investigations into specific transactions where required, and gathering customer feedback to enhance our service quality. As a trusted member of Service SA, you’ll contribute to a culture of integrity and confidentiality, leading by example.

**About You**
To be successful in this role you will:

- Understand the importance of meeting service standards, adhering to regulations, policies, and audit requirements, ensuring accuracy and quality in every transaction.
- Strong communication and engagement skills, with the ability to convey information clearly and concisely to team members and a diverse range of customers.
- Skilled in problem-solving and evidence-based decision making, with the ability to handle challenging situations with professionalism and empathy.
- Experience in coaching and developing individuals and teams to drive high performance.
- Ability to multi-task and manage high volumes of work accurately.

**Qualifications/Experience**
Must possess a working knowledge of all relevant Acts and relevant policy and procedures or be willing to gain a working knowledge within a six (6) month period as to set up for success in the role.

**Special Conditions**
- A National Police Check (NPC) is required prior to employment in the Department for Infrastructure and Transport which must be renewed every three years.
- A Working with Children Check (WWCC) is required prior to employment with the Department for Infrastructure and Transport, which must be renewed every five years before expiry.

Must be prepared to be reassigned to different Service SA locations during periods of staff absences and high workloads or as required to meet business needs.

Some out of hours and weekend work, along with intra/interstate travel may be required.

Please refer to the role statement for further information relating to the role.

**Renumeration**
ASO4 $76,561 to $80,256 per annum + superannuation.

**Enquiries**
Julie Webb
Service Delivery Manager, Service SA
Telephone: (08) 8535 6180

**Application Instructions**
Applications can be submitted online by clicking the 'Apply' button.

**Our Commitment**

As a WE'RE EQUAL organisation we are committed to treating everyone equally, proudly promoting our Department, and all its spaces as safe places for everybody.

Role Statement - Service Delivery Team Leader (ASO4)

**Applications close**: 02/12/2024 9:00 PM

**Flexibility Statement**
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.