Contact Centre Agent

2 days ago

Campbelltown, Australia I-MED Full time

**Join Our National Contact Centre Team at I-MED Radiology** **Role**: Contact Centre Representative **Location**: Campbelltown, NSW **Rate**: $29.85/hour + Super **Hours**: Full-Time, 38 hours per week, Mon-Fri **Operating Hours**: 8am - 7pm AEST / 8am - 8pm AEDT **Start Date**: Monday, 3rd March 2025 This role is based in our Campbelltown office. Hybrid/work-from-home options are available after 3 months' tenure, except for late shifts, which are fully remote as described below. **Save the Date** Join us for our **In-Person Assessment Centre** on **Tuesday, 18th February** at our George Street HQ **Ready to make a difference?** Become the first point of contact for patients at I-MED Radiology in our National Contact Centre. Help guide them through their healthcare journey with care, compassion, and support. **What We Offer**: **Supported Induction**: Kick off your journey with 6 weeks of comprehensive training with ongoing support during your first 4 months: - 2 weeks in the classroom - 4 weeks in a hands-on "nesting" period, with expert trainers and coaches by your side - E-Learning cross-skilling to set you up for success as a National Contact Centre Agent **Work Remotely for Late Shifts**: Late shifts (10am-6pm or 11am-7pm AEST / 12pm-8pm AEDT) are fully remote, allowing you to work from the comfort of your home. To support this, you'll need: - A quiet, ergonomic home setup - Dual screens and a reliable high-speed internet connection - A computer or laptop **Hybrid Working Options**: Daytime shifts (8am-5:30pm) are initially worked from the office, with the option to transition to a hybrid model after 3 months. **Perks of Our Campbelltown Location**: - Easy access to public transport, including nearby bus and train stations - Vibrant local area with shopping, dining, and coffee options within walking distance - Modern office facilities designed for comfort and productivity **Ongoing Support**: - Weekly check-ins with your leader - Dedicated online support chats - Regular team engagement activities to keep you connected **Career Growth Opportunities**: Enjoy clear career pathways and the chance to grow within a dynamic team. **Engaging Culture & Perks**: - Monthly office events filled with fun and team bonding - Reward & Recognition program and access to salary packaging & benefits programs **Who You Are**: - **A Great Communicator**: You love helping others and making a positive impact. - **Empathetic**: You connect with people and understand their needs. - **Cool Under Pressure**: You thrive in a fast-paced environment. - **Detail-Oriented**: You take pride in accuracy and meeting Quality & Service KPIs. - **Eager to Learn**: No call centre experience? No problem Your enthusiasm is what counts. **About Us**: At I-MED Radiology, we're a team of 4,000+ professionals making a difference across Australia. With over 250 clinics and millions of patient procedures annually, we're dedicated to providing exceptional care. Follow us on LinkedIn **Important Information**: - I-MED Radiology Network is an equal-opportunity employer committed to creating an inclusive workplace.

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