Complex Reservation Agent

4 days ago

Brisbane, Australia Marriott International, Inc Full time

**Job Number** 24069361

**Job Category** Reservations

**Location** The Westin Brisbane, 111 Mary Street, Brisbane, Queensland, Australia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management
**COMPANY**

The more you travel, the more your well-being can get left behind. But there's a place that doesn't come with that compromise. At Westin Hotels & Resorts, our signature wellness programs empower you to eat, sleep, move, feel, work and play well, so you can be at your best while on the road. Discover a place where you're given a choice, not just to get up, but to rise.

**WELCOME TO WESTIN**

The Westin Brisbane is a luxury retreat, perfect for business and leisure travellers alike. With its city centre location, our hotel places guests near corporate offices and popular attractions, including the Botanic Gardens, Suncorp Stadium and the Treasury Casino. Recharge in luxury, family-friendly accommodation, featuring flat-screen TVs with Chromecast, mini-refrigerators, complimentary Wi-Fi and floor-to-ceiling windows with city views. Our spacious hotel suites and Club-level rooms offer access to our Westin Club amenities, including a complimentary breakfast and evening drinks. Relax after a busy day in Heavenly Spa by Westin, work out in our WestinWORKOUT fitness centre, or take a dip in our pool. Our popular dining options include the first swim-up pool bar in Brisbane, aviation-inspired bar, and restaurant with private dining. Those planning a special event or meeting in Brisbane can make use of our stunning indoor and outdoor venues with bespoke services and expert planners.

Begin your journey wish us as a **Reservations Supervisor** at the Westin/Four Points Brisbane. As a Reservation Supervisor you will be required to ensure the following:

- Handling and processing reservations and inquiries
- Pre-arrival checks against booking information
- Follow up on No-Shows and late cancelations
- Lead and work closely with other members of the Reservations team
- Promoting the hotel F&B Venues and other services and amenities.

**Who you are and what you need**:

- Work experience within reservations team within 4/5 start hotel environment
- Working knowledge of Opera
- Must have passion & attitude with keen attention to detail and strong problem solving skills
- Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._

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