Principal Public Trust Officer
2 days ago
Key Responsibilities
- Manage a work unit within the regional office structure, monitoring and supervising the performance and key activities of other staff members to ensure that goals and objectives are successfully met.
- Review documents and provide advice and support with regard to file management, complex cases and customer enquiries including those escalated from staff members at a subordinate level.
- Manage complex files on behalf of the regional office including deceased estates, disability services and trust matters in addition to complex enquiries from customers, beneficiaries, other stakeholders and the public. - Mentor and train other staff members, toward ensuring that customers receive efficient and high quality, cost effective service in key areas of operation.
- Assist customers by providing professional assistance and advice relating to estate planning and Willmaking and any other matters falling into the area of the work group's responsibility.
- Prepare statements of account in accordance with legislative standards and provide advice and reports as required to senior management and ensure the coordination and administration of office systems, financial reports, office accounts and monitoring systems are in accordance with audit requirements and Office policy.
- Appear at Queensland civil and Administrative Tribunal (QCAT) and other tribunal hearings, as per site requirement.
How to Apply
- Your current resume which details your work experience and relevant information to this position.
- A short statement (no more than one page) focusing on your knowledge, skills and attributes as outlined in the key responsibilities and key capabilities.
- Contact details for two work related referees. At least one referee must be your most current or recent supervisor and have a thorough knowledge of your work performance and conduct within the previous two years.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
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