Principal Public Trust Officer

2 weeks ago

Brisbane, Queensland, Australia Queensland Government Full time

Join the Queensland Public Trustee (QPT) as a Principal Public Trust Officer in the Knowledge Management unit, where you'll use your frontline expertise to shape practical resources that support staff in delivering excellent service. You'll create and maintain clear, accurate tools and guides to assist with complex matters across deceased estates, financial administration, and trust management. Your advice will help ensure the knowledge resources are relevant, compliant, and valuable to both staff and customers. You'll ensure content is accurate, compliant and easy to use, and drive continuous improvement in how knowledge is captured, maintained and applied.

About The Role

As a Principal Public Trust Officer in the Knowledge Management unit, you'll play a key role in ensuring Queensland Public Trustee (QPT) frontline staff have the tools, resources, and information they need to provide exceptional service to QPT customers. You will work closely with the Knowledge Management team to design, maintain, and evolve content and tools that help staff confidently manage deceased estates, financial administration, trust matters and related customer enquiries.

You Will

  • Collaborate with the Knowledge Management team to develop, refine, and maintain knowledge resources that align with operational needs.
  • Provide expert advice on file management, complex matters, and customer service best practice, ensuring resources are both accurate and useful.
  • Mentor and train staff in effectively using knowledge resources, enabling them to deliver high-quality, cost‑effective services.
  • Contribute to the continuous improvement of our knowledge systems by identifying gaps, recommending enhancements, and keeping content current.
  • Prepare and review content to ensure compliance with legislation, policies, procedures, and audit requirements.

This is a unique temporary full-time opportunity up to 12 June 2026 with possible extension available statewide (from any region). Please download the role description for more information.

About You

You are passionate about process improvement and possess excellent stakeholder engagement and communication skills and a strong understanding of deceased estates, financial administration, and trust matters. You thrive in collaborative environments have and an ability to make complex concepts accessible.

The following attributes are essential to your success in this role:
  • Strong knowledge of complex matters in deceased estates, financial administration, and trust management.
  • The ability to translate operational expertise into practical resources and training.
  • Excellent written and verbal communication skills, with attention to detail.
  • A commitment to improving processes and maintaining high standards of service delivery.

What We Offer
  • A fulfilling role that values your knowledge and experience
  • Opportunities for personal and professional growth
  • Supportive cultures prioritising employee mental health and wellbeing
  • Flexible work arrangements to support a work life balance

If you're ready to use your expertise to support both our people and our customers, we'd like to hear from you.

Interested in applying?

Please Provide The Following Information
  • A cover letter (maximum two pages) telling us what you will bring to the role and your motivation for applying.
  • Your current CV or resume (maximum three pages is recommended), including any mandatory and/or other requirements.
  • Details of two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years. It is preferable to include your current or immediate past supervisor.

Only those persons eligible to work in Australia may be employed by QPT. Prospective employees will be required to provide proof of identity and documentary evidence of their right to work in Australia.

QPT is a value for money independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support. We have been looking after Queenslanders and their families since 1916.

Occupational group Administration
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