Public Trust Officer
4 days ago
About the role
Imagine starting your day with a sense of purpose, knowing your work creates a meaningful difference. As a Public Trust Officer (PTO), you're not just managing cases; you're fostering positive relationships, contributing to change processes, and enhancing the overall customer experience. It's a journey where your skills are a lifeline for individuals facing diverse situations.
At the forefront of delivering exceptional customer service, your role involves responding promptly to inquiries, and exercising judgment in decision-making. Your financial aptitude will be crucial in managing customer cases, ensuring accuracy, and preparing documentation. A key aspect of the role is supporting vulnerable individuals with empathy and maintaining a balance between urgency and quality.
About you
**The following attributes will help you succeed as a PTO**:
- Proactive commitment to providing high-quality customer service
- Positive, empathetic attitude with a solution-focused approach
- Proficient conflict resolution, negotiation, and influencing skills for de-escalation
- Strong work ethic and dedication to the role and the organisation
- Capability to maintain focus and optimism under pressure
- Meticulous attention to detail and ability to thrive in a busy work environment
What we offer
- A fulfilling role where your skills directly impact lives
- Dynamic work environment with diverse responsibilities
- Opportunities for personal and professional growth
- Supportive cultures prioritising employee mental health and wellbeing
Interested in applying?
**Please provide the following information**:
- Your current resume, including an employment history and any relevant qualifications and professional certifications you hold.
- A cover letter (no more than one page) outlining recent motivation and your ability to demonstrate the 'Key capabilities' required to perform the 'Key responsibilities' of the role.
- Contact details for two referees. At least one referee should have thorough knowledge of your conduct and performance within the previous two years. If you are a current or previous public service employee, please nominate a referee who can report on your public service employment.
QPT is a value for money independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support. We have been looking after Queenslanders and their families since 1916.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
-
Principal Public Trust Officer
7 days ago
Brisbane, Australia Public Trust Office Full timeAbout the role This Principal Public Trust Officer position operates within the Customer Experience and Delivery Program and is responsible for the management of a work unit within the core business of the Public Trustee. The role will undertake the management of complex or sensitive estates in the role of financial administrator, trustee or executor and...
-
Principal Public Trust Officer
2 days ago
Brisbane, Australia Public Trust Office Full timeKey Responsibilities - Manage a work unit within the regional office structure, monitoring and supervising the performance and key activities of other staff members to ensure that goals and objectives are successfully met. - Review documents and provide advice and support with regard to file management, complex cases and customer enquiries including those...
-
Ao3 Public Trust Officer
2 weeks ago
Brisbane, Australia Public Trust Office Full timeAbout the role Imagine starting your day with a sense of purpose, knowing your work creates a meaningful difference. As a Public Trust Officer (PTO), you're not just managing cases; you're fostering positive relationships, contributing to change processes, and enhancing the overall customer experience. It's a journey where your skills are a lifeline for...
-
Public Trust Officer
2 weeks ago
Brisbane, Australia Queensland Government Full timeAbout the role Picture yourself making a real impact on the lives of Queenslanders through your daily work. As a Public Trust Officer (PTO) with the Queensland Public Trustee (QPT), you'll provide expert financial advice and guidance, helping customers navigate complex situations such as estate administration, financial management, and trust services....
-
Principal Public Trust Officer
1 week ago
Brisbane, Australia Queensland Government Full timeAbout the role The Principal Public Trust Officer position is located within the Customer Financial Services Program. The Customer Financial Services Program is responsible for the provision of services to support the organisation in relation to customer financial and investment related processes and the delivery of Charitable Trusts and Trustee Services...
-
Public Trust Officer
2 weeks ago
Brisbane, Australia Queensland Government Full timeThe Intestacy Entitlement Unit (IEU) is a specialist unit within the Queensland Public Trustee (QPT)'s Customer Experience and Delivery (CED) program. The primary role of the IEU is to enable the establishment of the beneficial entitlement to intestate and testate estates. This specific role will assist in the provision of genealogical services by...
-
Accounts Officer
2 days ago
Brisbane, Australia Public Trust Office Full timeWe are seeking a client focussed Accounts Officer to join our Financial Services Customer team. An exciting permanent opportunity, to work within a team providing services to the Public Trustee, the executive leadership team and staff to support decision-making, advance accountability and deliver high-quality services. About the role (for more role...
-
Wills Officer
5 days ago
Brisbane, Australia Public Trust Office Full timeAbout the role The Customer Experience and Delivery (CED) portfolio at QPT empowers Queenslanders to plan and prepare for key life events through trusted financial services. From financial management to deceased estate administration, our team is committed to delivering quality support to our community. As a Wills Officer in the Brisbane Wills office, you'll...
-
Administrative Officer
1 week ago
Brisbane, Australia Public Trust Office Full timeAbout the role Are you ready to make a meaningful impact within a government department? As an Administrative Officer in our Taxation Unit, you will play a vital role in supporting the taxation affairs of over 16,000 taxpayers. Part of the dynamic Investment Advisory and Taxation Services Program, this role provides essential services to the team, helping to...
-
Principal Policy and Legislation Officer
2 days ago
Brisbane, Australia Public Trust Office Full timeAbout the role As a Principal Policy and Legislation Officer, you will provide strategic guidance and deliver impactful policy and legislative solutions that drive the Queensland Public Trustee's (QPT) vision. Acting as a trusted advisor to executive leaders, you'll offer insightful advice on legislative reforms, strategic policy matters, emerging issues,...
