Ao3 Public Trust Officer

6 days ago

Brisbane, Australia Public Trust Office Full time

About the role
Imagine starting your day with a sense of purpose, knowing your work creates a meaningful difference. As a Public Trust Officer (PTO), you're not just managing cases; you're fostering positive relationships, contributing to change processes, and enhancing the overall customer experience. It's a journey where your skills are a lifeline for individuals facing diverse situations.
At the forefront of delivering exceptional customer service, your role involves responding promptly to inquiries, and exercising judgment in decision-making. Your financial aptitude will be crucial in managing customer cases, ensuring accuracy, and preparing documentation. A key aspect of the role is supporting vulnerable individuals with empathy and maintaining a balance between urgency and quality.

**We currently have 3 positions available**:

- Permanent role - Brisbane
- 12 month temporary - Brendale
- 6 month temporary - Brendale

About you

**Key attributes will include**:

- Committed to providing high-quality customer service
- Positive, empathetic attitude with a solution-focused approach
- Strong conflict resolution, negotiation, and influencing skills for de-escalation
- Able to maintain focus and optimism under pressure
- Advanced attention to detail and ability to thrive in a busy work environment

What we offer
- A fulfilling role where you directly impact community lives
- Dynamic work environment with diverse responsibilities
- Opportunities for personal and professional growth
- Supportive environment prioritising employee mental health and wellbeing

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