Ict Field Service Technician

7 days ago

Sydney, Australia BCD Travel Corporate Full time

Want to kick start your career in a national ICT function? Have the knowledge to execute technology roadmaps, manage escalations and oversee software and hardware maintenance plans?

We’re looking for a confident and tech savvy professional ready to excel in the growing information technology market. If that sounds like you, lets talk..

**ICT Support Engineer**

We’re seeking a driven and innovative, ICT Support Engineer to provide technical support to internal and external customers on BCD Travel Technology Infrastructure. You’ll support in the implementation of enterprise IT systems that back our business operations to improve service, quality, and cost effectiveness.

You’ll assist with ICT daily operations like on-boarding, shift plans, escalations, software and hardware maintenance. We want your innovation and ideas to develop the way we do IT, researching and providing facts and figures to assist in executing business plans and roadmaps and communicating resolutions to Management in Australia and Singapore.

Report IT risks as defined in the risk management process and ensure Corporate Security Policies are incorporated into IT Operations and systems are built with security standards at the forefront.

**What you’ll need**

You’ll need 2-3 years experience within an IT support role demonstrating proficiency in ITIL methodology, PCI/DSS, installing and configuring infrastructure such as servers, network switches and telephony. Experience in call centre environments will be very highly regarded.

We can work anywhere, so an ability to work independently, within a virtual team and aptitude to travel within Australia is a big tick. Your customers are your priority, so service experience coupled with excellent communication skills is going to set you up for success

**What we offer**

We pride ourselves on being a people first workplace and understand the importance of work life balance. Birthday leave, educational leave, leave in advance, tailored training and career development plans and flexible work hours are only the beginning of the benefits.

And, as a fast growing global company, there's exponential room for you to map out your career within Australia and beyond.

**Get to know us**

BCD Travel helps companies make the most of what they spend on travel. For travellers, this means keeping them safe and productive, and equipping them to make good choices on the road. In short, we help our clients travel smart and achieve more. We make this happen in 109 countries with more than 13,500 creative, committed and experienced people. And it’s how we maintain an industry leading client-retention rate of 95%.

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