Sales Department Manager

**Job ID**: 297884
- **Date posted**: 03/07/2025

**Our team within IKEA**At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion.We care about people & planet and promote health & wellbeing.We nurture your development and provide career opportunities to unlock your potential. **What you need to know**Working at IKEA has its benefits and rewards:

- Leave entitlements - 5 weeks Paid Annual, Paid Parental, Family & Community and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Free benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers).
- Bonus programme (where eligible)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional information:

- This role is Permanent Full-time, 76hrs/fortnight
- Applications close Thursday 17 July 2025
- The internal job title for this role is Shopkeeper
- The shift times are between 08:00am to 9:30pm, weekdays and alternating fortnightly weekend shifts (both Saturday & Sunday).

**About this work area**As Shopkeeper your responsibilities will include:

- Leading the Living Room and Home Storage areas, supporting your team to focus on achieving sales goals and educating customers on life at home with IKEA.
- Working side by side with your team on the shop floor, mentoring, coaching, and building competence with a commitment to building succession and supporting their development.
- Having a deep understanding of the range and staying on top of what’s trending locally, so you can identify new opportunities within the local market.
- Keeping your departments looking great and easy to shop, making sure customers have a smooth and enjoyable experience.
- Inspiring your team to see how their work connects to the bigger picture, encouraging a culture where everyone’s motivated to do their best.
- Responding to customer feedback and identifying commercial opportunities to increase sales.
- Managing accurate range forecasting, sales steering, and quickly adjusting when needed to meet volume commitments.

As Shopkeeper you are or have:

- Spent at least two years leading a team in a busy retail environment and know how to achieve sales and profit goals.
- A genuine love for home furnishings and understand what local customers want, helping you sell smarter.
- Knowledge of how to build a strong team, support their growth, and plan for the future—while living the IKEA values.
- Confidence with tech and enjoy helping co-workers and customers embrace digital tools in an omnichannel environment.
- Great at working with different teams and can get your message across clearly to anyone in the business.
- Planned and delivered sales strategies that work across an omnichannel environment.
- Comfortable with change and know how to guide your team through it smoothly.
- Speak in a way that’s clear, motivating, and respectful—and people listen because you know your stuff