Retail Manager

3 days ago

Richmond, Australia RS BROS PTY LTD Full time $90,000 - $120,000 per year

Location: Richmond, QLD 4822

Reports To: Owner / Area Manager / Operations Manager

Employment Type: Full-Time

Place: Midway Motel and Roadhouse, Richmond QLD 4822


Position Overview:

The Retail Manager is responsible for the efficient and profitable operation of the roadhouse, including fuel sales, convenience store, food service, and accommodation. This role oversees all aspects of day-to-day management—staff supervision, customer service, inventory, compliance, and financial performance—ensuring the site delivers exceptional service to travelers and locals alike.


Key Responsibilities:

1. Operations Management

  • Oversee daily operations across all areas — fuel forecourt, shop, café/restaurant, and amenities.
  • Ensure the site is clean, safe, and well-presented at all times.
  • Manage cash handling, POS operations, and banking.
  • Maintain fuel inventory and coordinate deliveries to avoid stock shortages.
  • Liaise with suppliers and service contractors for maintenance and supplies.

2. Staff Leadership

  • Recruit, train, roster, and supervise team members across departments.
  • Promote a positive, customer-focused culture and team environment.
  • Monitor staff performance and provide regular feedback and coaching.
  • Ensure adherence to workplace policies, safety procedures, and hygiene standards.

3. Customer Service

  • Deliver excellent customer service and handle complaints or issues promptly.
  • Maintain a welcoming and friendly environment for travelers, truck drivers, and locals.
  • Promote in-store deals, meal specials, and loyalty programs.

4. Financial & Sales Management

  • Achieve daily, weekly, and monthly sales and profitability targets.
  • Monitor sales performance, costs, and margins, and prepare regular reports.
  • Control expenses and minimize waste and shrinkage.
  • Manage supplier invoices and stock purchasing within budget limits.

5. Stock & Merchandising

  • Maintain adequate stock levels for all categories (fuel, food, groceries, etc.).
  • Ensure correct pricing, labeling, and presentation of products.
  • Implement merchandising standards and seasonal promotions.

6. Compliance & Safety

  • Ensure compliance with fuel handling, food safety, liquor licensing (if applicable), and workplace health and safety regulations.
  • Conduct routine safety checks, emergency drills, and equipment inspections.
  • Maintain all necessary records and licenses in good standing.

Qualifications & Experience:
  • Minimum 1-2 years' experience in retail or hospitality management (roadhouse or service station experience highly regarded).
  • Strong leadership and organizational skills.
  • Experience managing multi-department operations (fuel, food, and retail).
  • Sound financial and administrative acumen.
  • Excellent communication and customer service skills.
  • Ability to work flexible hours, including weekends and public holidays.

Personal Attributes:
  • Reliable, hands-on leader with a "can-do" attitude.
  • Calm and effective under pressure.
  • Strong attention to detail and commitment to high standards.
  • Ability to live or work in a regional or remote location (if applicable).
  • Passion for delivering great service and maintaining a community-friendly environment.

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