People Operations Officer

**About the Role**
An exciting opportunity has come available for a People Operations Officer to support BOQ Group during our exciting transformation journey. By joining the digital bank of the future, you will be able to make a difference by contributing to the successful and effective general support of BOQ Group employees and internal departments of People and Culture, adding significant value to our organisation. This includes a high level of customer service, supporting the onboarding of new employees, management of Owner Managed Branch employee data and administrative support.

Your key responsibilities will focus on two core areas:
**Customer Service**:

- Build sustainable relationships and trust with business stakeholders through open and interactive communication.
- Provide a high level of hands on service.
- Manage adhoc human resource requests.
- Provide tier 1 advice and support on HR issues to stakeholders demonstrating sound HR practices and understanding within the business.
- Coach and guide managers to self-service using company intranet and HRIS (VISION and Workday).

**Support People and Culture**:

- Prepare onboarding documentation for new employees within the BOQ Group.
- Action internal requests for employee movements.
- Management of employee separation requests.
- Management of Employee Due Diligence verifications.
- Other human resources tasks which support the wider People & Culture team.
- Effective and open cross-team collaboration and communication

**About you**
As an experienced People Operations professional, you will possess a growth mindset and value confidentiality, discreetness and tactfulness. We are looking for someone to come in, hit the ground running and should be able to demonstrate the following skills and experience;
- Strong attention to detail
- Ability to work with various systems and business tools
- Strong knowledge and experience in Microsoft Office products
- Strong phone contact handling and active listening skills.
- Excellent time management and prioritisation skills
- Demonstrate great interpersonal and relationship building qualities with a fun and friendly attitude
- A ‘can-do’ mentality and tenacity to make our people operations function effective and efficient.
Proven customer support experience or experience as a client service representative in a high-volume environment.
- A degree in Human Resources, Psychology or equivalent is desirable but not essential

**About Us**
BOQ is one of Australia’s leading regional banks and provides a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.

BOQ’s Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021 BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

**Our Benefits**
- Flexible working arrangements
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Paid volunteer days
- Purchase annual leave
- Discounted private health insurance plan
- Employee Assistance Program (EAP)
- 5 employee diversity network groups focusing on: First Nations Reconciliation Council, Proudly ME (LGBTIQA+), Multicultural, Gender and Early Career
- BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index

**How to Apply**

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference: BOQ02649