Internal Communications Digital Specialist

5 days ago

North Parramatta, Australia Northcott Full time

Newly created full time permanent role.
- $85,695 Potential Package ($71,994.89 Base + Super + NFP packaging)
- Flexible work arrangements from North Parramatta base.

Bring your passion for disability, love of technology and skills in digital communications to Northcott and make a difference.

Our vibrant, inclusive team is looking for a new Digital Specialist to join our Internal Communications team.

You will use your knowledge of digital content systems and user experience to ensure our staff intranet and digital communications channels are engaging, relevant and useful. You will use analytics to make recommendations on how to meet the unique needs of target groups including office-based staff and those providing frontline services to our customers. You will be actively involved in the rejuvenation of our intranet, as well as projects to enhance the digital experience of our staff.

This role is both fast paced and hands on and includes:

- Maintaining intranet IA so that content is logical and easy to find
- Oversee authoring and proper use of intranet
- Create workflows to enable efficient updates and maintenance of content and documents including policies and procedures
- Ensure the internal communications style guide is applied consistently to Internal Communications digital channels and campaigns
- Projects to improve sections of the intranet or deliver new tools through the intranet
- Monitor site analytics and report on key performance indicators (KPIs)
- Stay up to date on digital workplace best practice and recommend ways to improve the experience of users across devices

We are looking for someone who aligns with our values and is Innovative, Respectful and Brave.

In terms of **previous skills** we see you as having:

- Experience in a digital communications role ideally obtained in a large and complex organisation with diverse geographical locations
- Tertiary qualifications in communication or similar degree, or equivalent work experience
- Some HTML coding knowledge
- Understanding of Search and how to optimise
- Analytics and reporting experience

**Why work for us?**

We are a leading disability services provider in NSW and the ACT, providing services and support for people with disability and their families and carers.

You will have your contribution valued and to have opportunities to grow your career with us.

A family friendly workplace is offered and support provided for staff to manage their home and work lives effectively. This includes 14 weeks paid parental leave, 5 weeks secondary carers leave, 5 weeks annual leave and 13 days personal leave.

Learning & career advancement opportunities.

We also offer not for profit salary packaging which can increase your take home pay and a reward and recognition program that entitles you to discounts with a range of retailers, dining, entertainment and life-style brands.

**Covid Vaccination Status**:
The health and safety of our people, customers and communities is our number one priority. This means that we require all of our employees to be fully vaccinated against Covid 19 and maintain regular booster shots (unless granted an exemption). Please attach evidence of your current vaccination status or medical exemption.
**Diversity and Inclusion Statement**:

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