Business Relationship Manager

1 week ago

Canberra, Australia Etainsolutions Full time

**L**ocation:
**Canberra ACT**
Open to:
**Must have Negative Vetting Level 1**

The Business Relationship Manager (BRM) will be part of a multidisciplinary team working as a partner to Australian Government agencies and Industry to take up the Protect Package in support of the CESAR Plus Program and REDSPICE.

The BRM will focus on activities that culminate in products and services being used by eligible entities. The BRM will be responsible for frontline stakeholder engagement and consultation activities to achieve the outcomes and responsibilities will include:

- Engagement of Chief Information Security Officers (CISO’s), Information Technology Security Advisers (ITSA’s) and technical specialists of eligible entities in relation to ACSC products and services, leading to successful engagement and signed agreements;
- Building and maintaining a pipeline of engagement interactions with target agencies, aligned to priorities;
- Capturing issues, concerns, objections or resistance associated with engagement or take up of security products;
- Escalating appropriately if additional high-level engagement is required to overcome inertia;
- Participating in branded initiatives such as CISO forums and discussing products;
- Informing the tailoring of initiatives, products, services, and engagement material to achieve take up; and
- Maintaining a range of metrics associated with engagement activity to report to internal governance boards on a monthly basis.

**The BRM duties include**:

- Have outstanding people skills and broad experience in building and maintaining pipelines of engagement activity through to the successful delivery of a product or service;
- Be a motivated self-starter and work with broad direction as a part of a larger team;
- Be comfortable operating as a hands-on relationship manager, engaging in communications up to senior levels in eligible entities;
- Negotiate effectively (within guidelines) to achieve mutually beneficial outcomes in the minimum amount of time;
- Have significant experience in a like role within government or industry; and
- Bring an established network of contacts across the government that will contribute to your success.

**Essential Criteria**:

- Experience developing and using stakeholder engagement strategies to build productive relationships and networks within Australian Government agencies and industry.
- Experience leading effective engagement activities with Australian Government stakeholders in order to achieve WoAG ICT program outcomes. (NB This experience should include large group engagements at the senior leadership level).
- Working experience using best practice customer relationship management practices to communicate effectively and consistently with a wide range of stakeholders. (NB This experience should include the administration of customer and engagement details across a range of internal stakeholders and systems).
- Experience identifying, recording and communicating relevant engagement metrics for internal stakeholders. (NB This experience should include developing and maintaining reporting dashboards highlighting engagement metrics).

**Desirable Criteria**:

- An engagement role in the development, procurement, or deployment of a large ICT system in the Australian Government.
- Experience with Australian Government cyber security practices, including the standards, documentation and processes that are typically engaged within an ICT environment.
- Experience using cyber security products to deliver cyber security outcomes in the Australian Government.

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