Medical Secretary Receptionist

**MEDICAL SECRETARY - MELBOURNE MENTAL HEALTH**

**If you want to make a positive difference to others, work with people you enjoy and be proud of the work you do, this role is for you**

**ABOUT US**:
Melbourne Mental Health is an exciting and mental health service provider founded by Dr Steven Chau (rated #1 psychiatrist in Victoria as per RateMDs as of December 4, 2022). We provide consultation rooms and impeccable administrative services to independent mental health professionals (psychiatrists, psychologists and social workers) so that they can provide the best possible care to their patients. Our vision is to create a strong and cohesive team environment. We value the role you play in ensuring the effective running of each clinician's practice and welcome you to work in a great team culture of respect and cohesion. We are confident you will enjoy being a part of Melbourne Mental Health and contributing to something wonderful and lasting

**THE ROLE**:
You will provide diligent secretarial support to the clinicians at Melbourne Mental Health to ensure high quality patient care is always maintained.

Responsibilities include but are not limited to:

- Welcoming patients to the clinic
- Answering telephone enquiries
- Scheduling patient appointments including registering new patients
- Processing and allocating new referrals
- Generating patient accounts and processing payments
- Medicare/DVA/Private Health Insurance billing and claiming
- Liaising with internal and external health professionals/services
- Typing up dictations prepared by clinicians
- Filing (paper and electronic documents)
- Printing and photocopying relevant documentation
- Preparing relevant reports for clinicians and accountants
- Ensuring the reception, waiting area and consulting suites are neat and tidy
- Other general office administration

**ABOUT YOU**:
You will be a team player with a strong focus on patient care. You will enjoy assisting and exceeding the expectations of referring practitioners, clinicians and their patients. You will be comfortable working both on your own and within a team. Your flexible approach, calm demeanour and exceptional time management skills will see you succeed in this integral role.

Essential requirements:

- **Full-time availability.**:

- A warm and friendly personality
- Strong desire to help people
- Exceptional written and verbal communication skills
- High level of computer literacy including proficiency with MacOS and Microsoft Office
- Ability to manage multiple priorities
- High attention to detail
- Proactive and reliable ability to problem-solve
- Professional presentation
- A deep work ethic
- Proficient typing capacity (50wpm minimum)

Previous experience in medical administration and familiarity with Halaxy software will be highly regarded but is not mandatory as we provide full training.

**Benefits to You**:

- Friendly team environment
- Supportive employer who values you
- Long-term secure employment
- Opportunity to advance to a senior position based on performance
- Above award-rate salary
- Mentoring to build professional skills
- Newly renovated and comfortable clinic with latest technology
- Free car parking located within a 5-minute walk
- No weekends
- Closed for 2 weeks over Christmas/New Year

**TO APPLY**:
If you would like to be part of our fantastic team please forward your cover letter and resume.

**ENQUIRIES**:
Pay: $25.00 - $30.00 per hour

Expected hours: 38 per week

Schedule:

- No weekends

Work Authorisation:

- Australia (required)

Work Location: In person

Expected Start Date: 06/01/2025