Aps 5 - Service Delivery Leader

1 week ago

Canberra, Australia Australian Government Full time

$80,487 - $86,211 (plus Super)
- Various - ACT, Various - NSW, Various - NT, Various - QLD, Various - SA, Various - TAS, Various - VIC, Various - WA

**The Role**
Are you a dynamic and motivated leader?

Are you enthusiastic about making a difference in a fast-paced environment?

We have exciting opportunities for an APS 5 Service Delivery Leader to assist our teams in delivering high quality customer service outcomes. Grow your leadership in a directorate that is dedicated to making a positive impact for Defence capability and building a culture that empowers its’ people to thrive.

As an APS 5 Service Delivery Leader, you have the unique chance to hone your people leadership skills and business acumen. You will be responsible for coaching and inspiring a team to reach their full potential. Your ability to foster a collaborative and inclusive work environment will be crucial in managing change and driving innovation and process improvements.
- Inspire and Motivate: Lead by example, fostering a positive team culture where people can be their authentic selves at work. Motivate team members to excel while guiding them effectively to adapt and embrace change in our fast paced work environment.
- People Leadership: Effectively manage a team with a clear communication style that builds trust, promotes teamwork and encourages collaboration and open dialogue.
- Performance Management: Pro-actively monitor your team’s performance, building a strong understanding of your team members’ capabilities and levels of motivation (skill/will). Provide effective and timely feedback and coaching to enhance productivity and address any performance gaps.
- Business Acumen and Strategic Nous: Demonstrate a strong understanding of Defences strategic priorities and how they link to the Customer Service Network’s goals, objectives and strategic direction.
- Stakeholder Engagement: Build and maintain mutually beneficial relationships with key stakeholders, to ensure a cohesive and collaborative approach to achieving organisational goals.

**About our Team**
- A proven track record in people leadership, including successful performance management of a team in a customer service or service delivery environment
- Strong coaching acumen to allow easy identification of development opportunities and enable you to set appropriate goals and measures to support each team members’ progression.
- Highly developed communication and negotiation skills, that motivate and inspire others
- Sound time management skills with the ability to prioritise competing demands
- Demonstrated ability to build effective relationships with stakeholders and work collaboratively across dispersed teams
- Operational awareness of workforce capacity planning and its importance within a scheduled service delivery environment, to meet the ebbs and flows of customer enquiries.

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