Community Coordinator

**Love building connections, sparking engagement and fostering the community? Come join us as our Community Coordinator.**

**What's in it for you?**
Drive community growth and create thoughtful connections that shape the Stake brand's presence across the globe. Collaborate with teams to deliver engaging campaigns and foster strong relationships. Develop your expertise in social media tools, analytics and engagement tactics while honing your skills in community leadership.

**Your role with us**:
As our Community Coordinator, you'll be building and nurturing our player communities across social platforms. You'll engage with players, manage campaigns and track sentiment. From resolving queries to launching creative competitions, you'll create spaces where players feel valued and excited to connect.

**_Please Note: You'll work a rotating roster with four weekday shifts (7am-3:30pm or 12:30pm-9pm onsite) and one weekend day each week (WFH)._**

**Who are we?**
Easygo is the Australian powerhouse behind some of the most popular brands within the iGaming industry, including Stake, KICK and Twist Gaming.

Stake is the world's most popular online casino, and leads the industry with a seamless online casino and sportsbook experience. Level up your online entertainment with KICK, the vibrant live streaming platform, which connects millions of gamers and content creators worldwide. All alongside the innovative game design studio, Twist Gaming, which takes creativity to new heights by crafting cutting-edge and captivating games.

Headquartered in the beautiful city of Melbourne, our growth has been remarkable. From humble beginnings to a thriving workforce of 600+, we've expanded not only in numbers but in ambition. There really is something for everyone here, whether you work in Tech, Marketing, Operations, Mathematics or Design, we are sure to have something for everyone.

Click play, on your career today

**What you will do**:

- Assist with customer support queries on social platforms, escalating complex issues while providing first line community support to our players.
- Manage and maintain social media accounts across platforms including X, Instagram, Facebook, TikTok, Discord, Reddit, and emerging platforms.
- Develop and implement strategies to grow, maintain, and nurture our online communities, fostering loyalty and advocacy.
- Track, analyse, and report on community performance metrics, sentiment/ engagement rates, and community growth indicators.
- Communicate with players through onsite chats, forums, and direct messages.
- Assist with some creative social content, be that written or visual, when required.
- Create and support both existing and new competitions, bonus initiatives, or promotional events when required.
- Stay updated with industry trends and incorporate insights.
- Ensure all content and interactions comply with platform guidelines, industry regulations, and brand safety standards.

**What you will bring**:

- Minimum 1-2 years experience in administration, customer service or a community related role.
- Able to demonstrate strong verbal and written communication skills with the ability to adapt your tone for different audiences and platforms.
- Able to manage multiple social media accounts simultaneously
- Experience with growing, maintaining, and managing an online community or client base with measurable engagement results.
- Ability to thrive in a face paced dynamic environment, and handle challenges with a positive outlook.

**Bonus points if you also have**:

- Bachelor's degree in Marketing, Communications, Digital Media, Public Relations, or related field
- Experience with social media management tools (Hootsuite, Sprout Social, Buffer) and social listening platforms (Brandwatch, Mention, Hootsuite Insights)
- Proficiency in data analysis tools and ability to derive actionable insights from community engagement metrics
- Sports & Gambling knowledge advantageous
- Cryptocurrency knowledge would be advantageous
- Proficient with Google Suite (Drive, Spreadsheets, Docs), Slack, Jira

**Some of the perks of working with us**:
**Office Perks & Environment**
- In-house baristas serving free coffee, fresh juices and smoothies
- Daily catered breakfast and regular company-wide events
- Snack walls and drink fridges on every floor
- Fun /modern office spaces with pool tables, table tennis, gaming consoles, and an F1 simulator

**Wellbeing & Personal Development**
- Access to our Employee Assistance Program for you and your loved ones
- 9,000+ courses on our Learning & Development platform
- One paid volunteer day per year
- Weekly Wednesday massages by professional masseuses

**Team Connection & Rewards**
- Team budgets for lunches and activities to celebrate achievements
- Social sports teams and participation in Corporate Games
- Easygo branded swag
- Birthday and work anniversary gift vouchers, plus a chance to win prizes

**Events & Experiences**
- Company-wide talks with key partners