Claims Consultant

**About us**:
Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way - values lived daily by our people.

In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.

**The Opportunity**

Due to an exciting phase of expansion and transformation, we have a number of Claims Consultant opportunities available to join our growing team in Sydney.

**As a Claims Consultant, you will manage a portfolio of claims and support this process for individuals who have experienced a workplace injury, as well as working with a variety of stakeholders towards recovery goals. Additionally, you will**:

- Deliver claims management services to injured workers, setting recovery goals and providing support in reaching these;
- Review and determine requests for medical treatment and provide ongoing monitoring of their effectiveness to recovery and return to work plans;
- Monitor progress on agreed actions and proactively engage all parties involved on a claim to ensure accountability as required;
- Provide effective and efficient claims administration to ensure that injured workers receive fair and accurate compensation in accordance with relevant legislation and GB service requirements;
- In liaison with internal stakeholders after the claim has been accepted, act as the key decision maker for all claims allocated;
- Facilitate and monitor medical and like cost management strategies on claims, ensuring cost effectiveness for the purpose of sustainability of the scheme;
- Review ongoing entitlements in line with the relevant legislation;
- Participate in claims reviews and other stakeholder communications.

**GB’s approach to our team structures ensure we wrap our arms around our people and provide the appropriate support to flourish through**:

- 90-day onboarding program including our Claims Academy training program;
- Dedicated Capability Specialists on the ground for ongoing support;
- Job rotation opportunities to support staff wellbeing;
- Optimal case management portfolio sizes;
- Personal Injury Taskforce to support teams during periods of leave.

**We are looking for enthusiastic, compassionate and customer-centric individuals who have**:

- Experience in customer service, support or other client-facing roles. Any form of claims or case management would be well regarded, although not essential as we build a diverse team and support our employees in their career development;
- An empathetic and motivational approach in working with people under sensitive circumstances - attitude and a care for people are the most important attributes;
- Exceptional time management and organisational skills - a true “self-starter”;
- Excellent attention to detail;
- Highly developed communication skills, with the ability to engage at all levels of organisation;
- A strong sense of team and collaboration;
- A resilient attitude.

**What do we offer our people?**:

- Attractive remuneration packaging & flexible work arrangements;
- Collaborative working environment - friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities;
- Paid Parental Leave scheme;
- A unique and exciting career - as our Company grows, so do the opportunities for our people;
- Opportunities for ongoing education and development;
- Service and performance recognition awards; and Employee Assistance Program for yourself and immediate family members.

**To apply**

If you want to part of something new and help to change peoples’ lives, then we would love to hear from you today

**To be considered for this opportunity you must have right to live and work in Australia when applying.**

**Agency applicants will not be considered for this position.**
- Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business._