Project Support Officer

2 weeks ago

Sydney, Australia Ampersand Full time

**Duration**: 4 months + possibility to extend

**Location**:Burwood + WFH

**Pay Rate**:$36.00 - $49.74 p/h + super

**Role Description**
- Assist project team / officer with a range of administrative and clerical processes relating to projects, including filing and records management, mail receipt and sorting, maintenance of registers, photocopying, compilation of manuals and reports.
- Undertake research to assist the project team / officer.
- Prepare correspondence and reports.
- Collate, interpret, manage and disseminate information to support project development and implementation.
- Coordinate meetings including preparing agendas, organising venues and catering and distributing minutes to contribute to the smooth running of meetings.
- Respond to incoming enquiries (over the phone or face to face), providing information and referring enquiries in an effective and responsive manner.
- Maintain filing, record and data systems to ensure they are accurate, accessible and secure.
- Provide advice in response to enquiries and complaints about registered providers.
- Gather information to assist with assessment of complaints and keep complainants informed of the progress of their complaint.
- Record enquiries and complaints received within internal records management system.
- Where appropriate, contact providers regarding complaints received by the Registrar to obtain additional information.
- Monitor and report on complaints, targeted compliance assessments and regulatory cases.
- Arrange regular case meetings, prepare agendas, record and distribute minutes.

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