Scheduling and Customer Service Coordinator

**Our Company**

WA Custom Glass is a leading provider of high-quality window and door products and installation services. With a commitment to excellence, we specialize in enhancing residential and commercial spaces with our superior products and exceptional customer service.

Our team of professionals is dedicated to delivering top-notch solutions tailored to meet our clients' specific needs. We take pride in our attention to detail, craftsmanship, and commitment to customer satisfaction.

We are seeking a highly organised and customer-oriented individual to join our team as a Scheduling and Customer Service Coordinator. In this role, you will be responsible for efficiently scheduling quotes, installations, and inspections, as well as providing excellent customer service and support throughout the process. You will work closely with various departments and team members to ensure smooth operations and customer satisfaction.

**Responsibilities**:

- Schedule quotes, installations, and inspections in a timely manner, considering availability of resources and minimizing travel time for trades and onsite measuring.
- Proactively contact customers to advise on rebookings and reworks for return trips, ensuring effective communication and addressing any concerns or questions they may have.
- Review scheduling daily to identify and fill schedule gaps, optimising efficiency and productivity.
- Coordinate with suppliers to obtain delivery dates and schedule service work to be completed, maintaining effective communication and ensuring timely completion of tasks.
- Liaise with customers to address any issues or delays, providing prompt and satisfactory solutions based on recommendations from appropriate team members.
- Work through established procedures and guidelines to streamline processes and improve overall efficiency.
- Collaborate with other WACG employees to gather relevant information and recommendations for resolving customer-related issues.
- Maintain accurate records and documentation related to scheduling, customer interactions, and service requests.
- Stay updated on product knowledge, company policies, and industry trends to effectively address customer inquiries and provide appropriate recommendations.

**Qualifications**:

- Education or training in customer service or related field is a plus.
- Proven experience in scheduling, coordination, or customer service roles.
- Excellent organisational skills with the ability to multitask and prioritize tasks effectively.
- Strong communication and interpersonal skills to interact with customers, colleagues, and external partners in a professional manner.
- Attention to detail and problem-solving abilities to identify and resolve scheduling conflicts and customer issues.
- Proficient computer skills, including experience with scheduling software and customer relationship management (CRM) tools.
- Ability to work independently as well as in a team environment.
- Adaptability and flexibility to accommodate changing priorities and work demands.
- Positive attitude and customer-centric mindset.

If you are a motivated individual with a passion for providing exceptional customer service and have excellent organisational skills, we would love to hear from you. Please submit your resume and cover letter outlining your relevant experience and why you are interested in this position.

**Why work at WA Custom Glass?**
- Strong Salary
- professional development
- Team environment
- Role comes with a scheduling assistant.

**Job Types**: Full-time, Contract

**Salary**: $70,000.00 - $75,000.00 per year

**Benefits**:

- Professional development assistance

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Retention bonus

Ability to commute/relocate:

- Jandakot, WA 6164: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (Year 12) (required)

Work Authorisation:

- Australia (required)

Work Location: In person