Customer Service Manager

2 weeks ago

Adelaide Region SA, Australia GJK Facility Services Full time

Introduction:
BETTER EXPERIENCES, BETTER OUTCOMES

It's an exciting time to be joining GJK Facility Services - we have grown significantly over recent years and are transforming for future growth and opportunities to help our customers and people.

We are a leading provider of facility services, committed to provider better experiences and better outcomes to our customers and our people.

Our core service offerings are cleaning, grounds, restoration, maintenance and facility support services, with experience across a diverse range of markets, including education, government, health, commercial, transport and industrial.

With a national footprint and workforce of over 2,500, a strong focus on safety, long-standing customer relationships and over 30 years of experience, we are a purpose-led organisation.

We are a diverse family, supporting each other to do our best and help make a difference.

Description:
ROLE OVERVIEW

This Adelaide based leadership role is fully responsible for the cleaning service delivery within the allocated portfolio. The day to day operational service delivery is a key component to the success of our customers accounts. It includes cultivating a healthy partnership with the customer on site and fostering an environment with the team where teamwork and collaboration is at the forefront.

KEY RESPONSIBILITIES

Safety - Takes a proactive role in leading the safety conversations in the field and creating a strong safety culture within GJK
Continuous Improvement - Identify and explore opportunities for new work with existing customers across portfolios
Decision Making - Makes effective, sound, and timely decisions
Communication - Effective communication, negotiation, and conflict resolution with all clients, and GJK staff
Planning and Organising - Manages the allocation of resources effectively to ensure tasks are completed on time and to quality

Skills and Experiences:
ABOUT YOU
- A background in the commercial cleaning services or facilities management area (essential)
- Experience with cleaning standards and processes across a variety of industries including universities, schools, manufacturing, commercial, retail etc. (desirable)
- Previous experience in managing from on site at the Client's location
- Ability to process time & attendance logs for payroll purposes
- Ability to lead a team and excellent staff management skills
- Reliable, passionate and ability to deliver results with limited direction
- Commercially astute and have the capability to critically analyse data and information.
- Excellent verbal and written communication skills
- Ability to provide a high standard of service and great client relationship skills
- A high level of computer skills is required
- WHS knowledge and the ability to manage and assess risks and hazards desired

**Job Types**: Full-time, Permanent

  • Customer Service Manager

    3 days ago

    Adelaide Region SA, Australia Hudson Australia Full time

    Are you a dynamic and experienced Customer Service Manager looking for a rewarding role in Adelaide? We have an exciting opportunity for you to join our team in a contract position, with the potential for a permanent role. Position: Customer Service Manager Location: Adelaide Type: 2-6 Month Contract (with potential for permanent role) **Key...

  • Customer Service Manager

    7 days ago

    Adelaide Region SA, Australia GJK Facility Services Full time

    **Introduction**: BETTER EXPERIENCES, BETTER OUTCOMES It's an exciting time to be joining GJK Facility Services - we have grown significantly over recent years and are transforming for future growth and opportunities to help our customers and people. We are a leading provider of facility services, committed to provider better experiences and better...

  • Customer Service

    2 weeks ago

    Adelaide Region SA, Australia PATH4 Group Full time

    Diverse customers and trade lanes - Supportive manager - Professional and dynamic company **Adelaide - Ref. JO-2207-3293**: **The Company** Our client is a well established, profitable, stable and expecting double digit growth in the next 5 years, this unique organization strengths are due to their business diversity and sound business strategy to ensure...

  • Service Delivery Manager

    2 weeks ago

    Adelaide, South Australia My Plan Manager Full time $80,000 - $120,000 per year

    Exciting OpportunityClient Services- Service Delivery ManagerThe Service Delivery Manager will use the exceptional leadership skills to enable and drive their team to deliver the highest standard of service and care to clients and providers, while maintaining sustainable levels of productivity The Service Delivery Manager will support their teams to work in...

  • Customer Service Consultant

    1 week ago

    Adelaide Region SA, Australia HAYS Full time

    This is a fantastic opportunity for driven and customer focused individuals to join one of Australia’s Big 4 **Your new company** Work for one of the most loved Big 4 banks that has a proud history as one of Australia's first and oldest banks. This distinguished organisation is well recognised as the leader in their industry for helping their customers,...

  • Customer Service Agent

    1 week ago

    Adelaide Region SA, Australia Serco Full time

    An exciting opportunity to join the Serco team based in the Adelaide CBD! The role requires strong customer service skills and the ability to adapt to a diverse workload. We are seeking a Customer Service Agent to provide support across a variety of contracts in terms of roster management. **The Opportunity** Reporting to the Service Delivery Team Leader,...

  • Account Manager

    5 days ago

    Greater Adelaide SA, Australia Account Manager Full time

    Join an award winning and innovative SA Recruitment company - High performing & passionate team with an empowering culture based in the CBD - Permanent role, good base salary and incentive **About Harrison McMillan** Harrison McMillan is not your ‘traditional’ recruitment agency. We embrace “Recruitment 4.0” to build leading talent solutions while...

  • Customer Service Representative

    3 days ago

    Adelaide Region SA, Australia HAYS Full time

    Trade Service SA is seeking an enthusiastic Customer Service Representative to join their team. **Your new company** Trade Services SA is a green energy installation company that prides itself on their reputation for quality, friendly customer service and high standards of compliance. They are the oldest and largest energy saving provider under the South...

  • Customer Service Officer

    2 weeks ago

    Adelaide Region SA, Australia HAYS Full time

    Recruiting now for State and Federal Customer Service Vacancies **Your new company** Hays are looking for passionate and experienced Customer Service Officers across a number of State and Federal Government departments. These roles are in a temporary capacity, across timeframes of as little as a couple of weeks through to 12 months and are paying between...

  • Customer Service Officer

    2 weeks ago

    Adelaide Region SA, Australia HAYS Full time

    Join a State Government Department located in Port Pirie in a Customer Service role for 2-3 months. **Your new company** This State department are a modern, professional, effective, and high performing organisation that is a leader in customer service, innovation and partnerships within the housing, finance and services sectors. They are looking for a...