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Customer Service Manager
3 weeks ago
**Introduction**:
BETTER EXPERIENCES, BETTER OUTCOMES
It's an exciting time to be joining GJK Facility Services - we have grown significantly over recent years and are transforming for future growth and opportunities to help our customers and people.
We are a leading provider of facility services, committed to provider better experiences and better outcomes to our customers and our people.
Our core service offerings are cleaning, grounds, restoration, maintenance and facility support services, with experience across a diverse range of markets, including education, government, health, commercial, transport and industrial.
With a national footprint and workforce of over 2,500, a strong focus on safety, long-standing customer relationships and over 30 years of experience, we are a purpose-led organisation.
We are a diverse family, supporting each other to do our best and help make a difference.
ROLE OVERVIEW
This Adelaide, SA based based leadership role is fully responsible for the cleaning service delivery within the allocated portfolio. The day to day operational service delivery is a key component to the success of our customers accounts. It includes cultivating a healthy partnership with our clients and fostering an environment with the team where teamwork and collaboration is at the forefront.
KEY RESPONSIBILITIES
Safety - Takes a proactive role in leading the safety conversations in the field and creating a strong safety culture within GJK
Continuous Improvement - Identify and explore opportunities for new work with existing customers across portfolios
Decision Making - Makes effective, sound, and timely decisions
Communication - Effective communication, negotiation, and conflict resolution with all clients, and GJK staff
Planning and Organising - Manages the allocation of resources effectively to ensure tasks are completed on time and to quality
ABOUT YOU
A background in the commercial cleaning services or facilities management area (essential)
- Experience with cleaning standards and processes across a variety of industries including universities, schools, manufacturing, commercial, retail etc. (desirable)
- Previous experience in managing from on site at the Client's location
- Ability to process time & attendance logs for payroll purposes
- Ability to lead a team and excellent staff management skills
- Reliable, passionate and ability to deliver results with limited direction
- Commercially astute and have the capability to critically analyse data and information.
- Excellent verbal and written communication skills
- Ability to provide a high standard of service and great client relationship skills
- A high level of computer skills is required
- WHS knowledge and the ability to manage and assess risks and hazards desired
