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Ri Sales Support Manager

3 weeks ago

Hunter Valley, Australia WesTrac Full time

**_At WesTrac, we’re made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you’ve always wanted. More development opportunities, with in house RTO’s, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we’re Made for More._**

**About the Role**

Reporting to the Resource Industry Sales Manager, the Resource Industry Sales Support Manager is responsible for ensuring consistency of tender processes for major tenders across capital equipment and product support opportunities in the resource industries market, leading to a greater level of customer success and reduced preparation effort by WesTrac stakeholders. In addition, this role will be responsible for driving improvement in new machine delivery processes to provide an improved customer experience.

This position will be offered on a full-time permanent basis, working Monday to Friday, based at either our Tomago facility.

**Key Responsibilities**
- Establish and maintain tendering processes that deliver consistency and efficiency. Ensure tender responses are coordinated (both new equipment and product support) including overseeing and facilitating internal approval processes.
- Work closely with internal stakeholders to drive ongoing improvement of capital sales delivery processes that provide WesTrac stakeholders and our customers with consistent outcomes.
- Maintain NSW/ACT Resource Industries market short and long term forecast for new equipment and technology.
- Plan and execute on new equipment inventory requirements to meet forecast sales opportunities.
- Assist in interactions with Caterpillar on New equipment and Technology sales, including tracking of excellence programs and leadership table initiatives.
- Ensure management of reporting of KPI’s to Caterpillar, WesTrac and customers for new equipment sales.

**Skills & Experience**
- Tertiary Qualification within the field of Business, Commerce or similar, coupled with 5-10 years demonstrated experience in a similar role, with experience managing multiple large tenders or bids within a similar industry.
- Strong commercial and business acumen.
- Demonstrated leadership experience with the ability to inspire, influence and motivate teams across multiple functions not directly within the reporting line.
- Ability to collaborate and communicate effectively with a diverse range of stakeholders.
- Highly focused - ability to manage competing priorities and deadlines.
- Demonstrated project management skills and continuous improvement mindset - prior experience implementing systems/processes to streamline workflows and deliver efficiency.
- Well-developed analytical and problem-solving skills.
- Knowledge of products and technologies employed in NSW mining market desired

**Why Join WesTrac?**

As one of the World's leading Caterpillar dealers, WesTrac services a broad range of customers across NSW, ACT & WA. Our ongoing success is attributed to the individuals that make up our teams, which is why we offer a competitive benefits package and pride ourselves on our Safe, Engaged and Customer Focused Culture. As a WesTrac team member you will receive:

- Competitive remuneration
- Annual Remuneration and performance review
- Discounted CAT Hand Tools
- Fitness Passport for the whole family
- Income protection with 24/7 coverage
- 12 weeks paid parental leave
- Online Learning Library to support your continued development
- Opportunities for progression with pathways to field services, sales and leadership roles
- Dealership network with opportunities for short term or permanent transfers

If you believe you have the skills and experience to succeed in this role, please submit your cover letter and resume for consideration via the link.

Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.
- At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture._