Application Support Analyst

3 days ago

Mulgrave, Australia Robert Half Full time

Deliver excellent customer service and troubleshoot customer issues in a varied Application Support Analyst role within an established tech firm

**The Company**

This thriving technology company produces both hardware and software solutions, improving efficiency and reducing costs to customers across ANZ.

**The Role**

You will enjoy a customer facing position that allows you to showcase your exceptional communication and customer service skills. You will be the key contact point between technical/field services staff and external customers.

You will be responsible for providing technical support to both internal staff and external customers by fielding calls from customers and troubleshooting tickets raised via a centralized ticketing system by remoting into customer systems.

Troubleshooting will involve undertaking root cause analysis, monitoring system performance, undertaking software patches and escalating issues when required.

**Your Skills & Experience**

You will have a passion for technology alongside fantastic communication skills which combine to provide excellent customer service.

In addition, you will also have:

- Degree or qualifications with strong computer skills
- Brilliant verbal and written communication skills.
- Excellent troubleshooting abilities and analytical skills.
- Can handle more than one task at a time.

**What's on Offer?**

As you excel in your role as an Application Support Analyst there are lots of opportunities for career progression with possible options including Software Development, Engineering, Project Management and Account Management.

Alongside this, there is also:

- Continuing professional education and development
- Work from home options.
- Support of a high calibre team who have IT in their hearts.
- Opportunities to extend your creative flair to solve challenges that vary on a day to day basis.

**Job Reference No: 06810-0012953916 TW**:

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