**Mortgage Broking Assistant**
- Join a company with a diverse range of clients._
- Grow your mortgage broking experience._
- Contribute to a business with a reputation for delivering outstanding service._
- Be rewarded with opportunities for development, promotion and bonuses._
- Be part of a family business with a family feel._

We are a small, well established (23 years), family mortgage broking business priding ourselves on old school customer service. This has resulted in ongoing referrals from past borrowers, including multi-generations from the same families.

We are passionate about helping our customers reach their financial goals and working with them during the most exciting and stressful times of their lives.

We are looking for a reliable and committed individual to partner with us, who is as passionate as we are about the personal/quality service we have built our reputation on.

You can confidently prioritise our customers with a focus on the end goal, provide ongoing communication with customers, lenders, referrers and solicitors and be someone we can rely on to service our customers all the way through the loan process.
- General Office duties as required including:

- Answering phone
- General maintenance of existing loans
- Maintain comprehensive and accurate client records and files
- Identify issues and independently seek a resolution.
- Follow procedures and be looking to improve client services
- Maintain confidentiality and act with discretion- Grow to Manage the loan process from submission through to settlement
- Handle enquiries from clients.
- Prepare thorough file notes for loans.
- Prepare loan servicing calculators.
- Request and confirm accuracy of all required supporting documents.
- Constant communication with all relevant parties

To be successful in this role you can demonstrate the following skills:

- High level organisation and prioritising skills. Time Management is crucial.
- Strong people skills - within the office and with borrowers
- Open and direct in communication.
- Positive energy.
- Work as a team player
- Computer literacy with Microsoft Office suite.
- Commitment to integrity, honesty and quality client-focused services.
- Sound interpersonal, liaison, written and oral communication skills.
- Willingness to learn and embrace change.
- Open to change and growth.
- Be curious - asking questions to learn, grow and solve.
- Ability to work without supervision and do without being asked.
- Anticipate issues and resolve.
- Ability to manage all interactions in a calm and professional manner.
- Excellent personal presentation.
- Ability to work under strict timelines with a focus on job completion.
- Strong attention to detail.
- Exposure to a diverse and friendly client base, including first home buyers, investors, self employed and many more.
- The opportunity to have responsibility for our customers and be rewarded for your commitment to our business.
- A family feel, rather than a large corporation

If you are a motivated and results-driven individual with a passion for client service, we would love to hear from you.

Please forward a covering letter explaining why you think you would be a benefit to our company and borrowers in the advertised role.

The covering letter is essential to our gaining an understanding of how you see yourself fitting in the role while also setting our expectations on your communication style and ability. **Applications without a covering letter will not be considered.**

Pay: $53,000.00 - $67,000.00 per year

Supplementary Pay:

- Bonus

Work Authorisation:

- Australia (required)

Work Location: In person