Event Supervisor

Position Summary

Do you have a passion for customer service?
Are you a self-motivated, go-getter with great attention to detail?
Enjoy being part of a team which prides itself on exceptional service?
Seek to work for a diverse and flexible Local Government?
Shifts are rostered according to event requirements, Monday - Sunday
Band 3 $39.81 - $42.61 per hour (including 25% loading) plus superannuation

About us

Kingston Council’s collective focus is on delivering exceptional service that achieves our vision and meets community expectations.

A diverse, dynamic community where we all share a sustainable, safe, attractive environment and a thriving economy. The City of Kingston is south-east of Melbourne and is approximately 20km from Melbourne's CBD. We employ over 1,450 people in a diverse range of roles including engineering, customer service, administration, finance, family, youth and children's services, sport and recreation, health, parks and gardens, planning, arts and management.

Kingston Arts accommodates commercial and community events ranging from meetings for 20 to complex multi-space functions and events for up to 1000 across three of Melbourne's favourite venues, Kingston City Hall, Kingston Arts Centre and Shirley Burke Theatre.

The role

We are seeking experienced and energetic Event Supervisors (Duty Officers) to join our dynamic Arts and Cultural Services team.

The incumbent will work across Kingston Arts Centre and Kingston City Hall in Moorabbin and Shirley Burke Theatre in Parkdale.

Reporting to the Operations Coordinator, this role requires people with excellent presentation and customer service skills to undertake venue supervision, hirer liaison, staff supervision, risk management, front of house and ushering, event and meeting set ups/pack ups, post-event and venue cleaning, food and bar service and shift reports.

Shifts range from overseeing a single room meeting for 20 to facilitating full-service dinners for 800 and live music concerts up to 1000.

Set up and effective delivery of event requirements
Hirer liaison/induction/risk assessment
Ensure hirers follow OH&S rules
Attend to hirer and patron needs
Ensure Responsible Serving of Alcohol practices are maintained when the bar is in operation
Supervise Service Officers and security guards
Undertake staff briefings
Take the lead role in an emergency situation

About you

As the main interface with hirers and users of our venues, you have:
excellent presentation and customer service skills
confidence working with hirers, large groups, performers and patrons at events across our facilities
excellent attention to detail
ability to work in a fast-paced environment with competing priorities
confidence in numeracy skills relative to cash handling
a positive, can-do attitude with a genuine love for arts and events

**To be successful you will have**:
Front of house experience in events, hospitality and/or an arts-based environment
Current Responsible Serving of Alcohol and Safe Food Handling certificates
Demonstrated customer service experience
Experience supervising staff, highly valued
Experience in cash handling and reconciliation of cash registers and floats, ie - bar management, box office, highly valued

Previous applicants need not re-apply.

Successful applicants will be expected to make themselves available for shifts according to a roster over a seven-day period.

What we can offer

This is a casual position.

As an employee of the City of Kingston you will be part of an inclusive culture and have access to ongoing professional development and a range of employee benefits designed to promote a positive work/life balance including flexible working arrangements, wellbeing initiatives, discounted gym membership, social club events, employee assistance program (EAP) and discounted health insurance.

How to Apply

Mandatory Requirements

**Essential**: Are you willing to undertake a Working with Children Check? Please note, you will need to organise and pay for this if you are successful in progressing to the pre-employment stage of the recruitment process for this position. If you already have a Working with Children Check you will be required to add the City of Kingston as an employer if you are successful for this position.

**Essential**: Do you hold the qualifications required in the position outlined in the position description?

**Essential**: Have you been vaccinated for COVID19?