Customer Service Officer

4 days ago

West Perth, Australia TSA Group Full time

Company Description

TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centres in Australia and the Philippines.

We’re a purpose driven business and our mission is clear. We endeavour to create experiences that people love, by revolutionising the way they connect and communicate with brands. As a Customer Service Officer, you will work with us in supporting Australian people when they need us the most. You will act as an advisor when it comes to their enquires in relation to government support and services, and directing them for further help as needed.

It’s time for you to take the next step and join our innovative and dynamic team as a Customer Service Officer

**Job Description**:
**What you need to know about your new role**
- ** *Eligible applicants must hold Australian Citizenship, be 18 years of age and pass a series of pre-employment and police checks**:

- Full-Time paid comprehensive training in a supportive environment
- Located in West Perth (right near the City West Train Station)
- Permanent Full-Time and Part-Time roles available
- Salary
- $53,000 - $55,000 + Superannuation
- Part Time roster must include Mondays, and a minimum requirement of 22.8 hours per week - work with us to find the schedule that works best
- Operating hours are from 7am-7pm Monday - Friday so you can enjoy your weekends

**Life at TSA will look different and exciting everyday but here’s what will stay the same**
- You will encourage, support and educate customers updating information through their self-service portals
- Build strong and authentic connections with your customers, ensuring they are provided with the highest customer experience
- Use critical thinking and a solution driven mindset to resolve customer enquiries
- Provide assistance to vulnerable customers with an empathetic approach
- Present the highest level of customer care

**Why work with TSA?**
- Our #TSAWays are what we are all about. Think of them as the vibe
- Join a company that promotes from within - work your way up and across the business
- Comprehensive training, with ongoing coaching and development
- A vibrant and rewarding recognition program - We love to celebrate our people
- We are proud of our fun, friendly and supportive team environment

**When you choose a career with TSA you’re choosing**
- Health and wellness benefits
- Internal progression opportunities
- A rewarding role that makes a real difference
- Exciting events and competitions throughout the year
- A role where you learn while you earn

**Qualifications**:
**To take this next step you are **
- A Great Character - respectful, open, honest, transparent and authentic, with integrity
- A Strong Communicator - personable as well as articulate
- Driven - no task is too big
- Technically Savvy - can navigate multiple systems at once
- Organised - you are always two steps ahead
- Engaging - people love interacting with you
- Resilient - you bounce back from difficulties
- Collaborative - you love working with and learning from others
- Flexible - you work around requests to ensure results are delivered
- Empathy - You have an empatheic approach to customers

Additional Information
**Want to know more? Check out our social media pages**:

- Instagram: tsa_group_

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