Invoice Administration Officer

**Let’s talk about Connect Plan Management and nib Thrive**

Connect Plan Management is an NDIS registered plan management agency based in Brisbane at Cannon Hill. We help NDIS participants achieve choice and control in their chosen supports by paying supplier invoices on their behalf. We are part of the nib Group whose vision is better health and wellbeing for all Australians. We know there are few greater opportunities for us to have a meaningful social impact than in keeping people healthy, and now, in supporting people with disabilities. We plan to do this through innovative, human, and digital solutions to make a difference to people who seek convenience, accessibility, and inclusion.

**Let’s talk about diversity, equity, and inclusion**

**Let’s talk about this role**

Due to continued growth in our business, you will be working as a part of our Payments team and your role as Invoice Administration Officer will see you manage inbound invoicing queries, claiming, and approvals on behalf of our NDIS participants. You will work closely with internal and external stakeholders to resolve invoicing issues and assess and escalate risk. This role requires a good level of attention to detail and accuracy, critical thinking, and strong verbal and written communication skills. You will receive training upon commencement of your role and ongoing coaching and training from an experienced team member to help you perform your best.

**Let’s talk about you**

You are a someone who thrives in a team environment and prides themselves on the quality of their work. Furthermore, you will have:

- Accurate data entry skills
- Strong attention to detail and can identify and escalate issues
- Comfortable working with numbers and invoices
- Good communication skills
- Ability to maintain privacy and confidentiality
- Prior plan management experience, NDIS knowledge, accounting or accounts payable experience would be advantageous (but not essential)

**Let’s talk about working at Connect Plan Management**

We have grown over the last five years to become one of Queensland's leading plan management organisations. We have a great team that work very closely together. We delight in being able to help NDIS participants exercise choice, control for their chosen supports, and achieve their goals. We work collaboratively with the aim of building long lasting relationships.

Other benefits to support you at work (and play) include:

- Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance
- The opportunity to give back to the community through paid leave for volunteering through nib Foundation
- Support your better health - whatever that looks like for you - through our nib Well Program and corporate fitness discounts
- Access to our employee share plans, short-term incentive program and life and salary continuance insurance benefits
- Benefits to support our diverse workforce with 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees

**The fine print**

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.

**Job Types**: Full-time, Permanent

**Salary**: $55,500.00 - $61,000.00 per year

**Benefits**:

- Employee discount
- Health insurance
- Paid volunteer leave
- Parental leave
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Cannon Hill, QLD 4170: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Microsoft Office: 1 year (preferred)
- Administration: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in Cannon Hill, QLD 4170