Call Centre Officer

4 days ago

Perth, Australia PERSOLKELLY Full time

Perth CBD organisatin is currently looking for casual agents on an ongoing contractor basis. There will be a minimum of 15 hours per week with plenty of opportunity for 24/7 overtime. As a successful employee, you will have a minimum of 12 months' experience and looking for a challenging position that offers lots of learning and future opportunities. You must be available to attend training, which will be full time hours, Monday - Friday.

PERSOLKELLY acknowledges the Whadjuk Noongar people on whose land we live, work and play. Our greatest respect to Elders past, present and emerging for their knowledge, insight and connection to Land.

PERSOLKELLY is one of the largest recruitment companies in Asia Pacific, spanning over 50 offices across 13 markets, including: Australia (8 offices), China, Hong Kong, India, Indonesia, Korea, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand and Vietnam. Delivering both quality temporary and permanent options, we specialise in the recruitment of Professional, ICT, Government, STEM, Management and Executive talent.

Our Client, a Local Government organisation, offering 24/7 essential services to the state, is currently looking for casual agents on an ongoing contractor basis. There will be a minimum of 15 hours per week with plenty of opportunity for 24/7 overtime.

As a successful employee, you will be looking for a challenging position that offers lots of learning and future opportunities. Y**ou must be available to attend training, full time hours, Monday - Friday**.

**The Role**

Some of the key responsibilities of this role include:

- Provide efficient first point of contact customer service advice and information
- Indbound/Outbound customer service calls
- Responsible for end-to-end management of assigned tasks
- Competent handling of specialised queries and escalating where required

**Role Requirements**
- Minimum 12 months call centre experience
- Effective call handling skills and telephone manner
- Excellent verbal and written communication and organisational skills
- Good time management and ability to prioritise.
- Computer literate, able to quickly grasp the use of different systems

If you are committed, reliable, have the required skills and attributes, we'd love to hear from you.

**Who are we**

At PERSOLKELLY, our passion is - and always has been - putting you first.

We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.

We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

**So it's over to you. If you would like to join our team, please APPLY now.**

**To learn more about working with PERSOLKELLY, we encourage you to visit our website.

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