Aps 5 - Ict Corporate Directory and Data Support
2 weeks ago
$80,487 - $86,211 (plus Super)
- Canberra - ACT, Melbourne CBD - VIC, Perth CBD - WA, Sydney CBD - NSW
**The Role**
Key Responsibilities as an ICT Support Engineer with the Certificate and Directory Management Centre (CDMC) team, you will be required to:
- Work with, manage and support our existing team of techs troubleshooting and improving data synchronisation services;
- Learn and gain proficiency in Defence’s Directory services
- Be available for the on call roster;
- Support the Operations Manager with planning and scoping projects for clients;
- Resolve incidents in a timely manner ensuring customer service and client outcomes are paramount;
- Monitor and triage incoming helpdesk incidents in an appropriate and timely manner;
**About our Team**
CDMC is seeking highly motivated, keen and curious individual who has a willingness to learn to deliver support in a mixed technical and complex data environment. Due to the broad range of support provided to Defence, the position requires the applicant to have one or more skill sets with a desire and capacity to learn and expand into the other technologies or skills, such as:
- Solid system administration expertise on Windows and RHEL.
- Scripting or programming knowledge such as Powershell, Bash, Java, C+, Javascript or Perl.
- Directory (LDAP) knowledge, both server and client.
Databases (MS SQL). You will need to be able to attain an NV2 clearance.
Due to the nature of Defence’s network, remote work is not an option for this position.
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