End of Life Care Facilitators

**End Of Life Care Facilitators**:

- 497385
- Central Coast, NSW, Australia
- Gosford, NSW, Australia, 2250
- Hunter region, NSW, Australia

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- Max Term Part-Time
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**End of Life Care Facilitators**

BaptistCare is one of Australia’s largest providers of home care and at the forefront service quality and innovation. We have an exciting opportunity for enthusiastic End-Of-Life Program Care Facilitators to join our BaptistCare at Home team supporting either the Central Coast or Hunter regions.

The Final Footprints Program: End-of-life Care Coordination Service is a program, implemented in partnership with the Hunter New England and Central Coast Primary Health Network (PHN). The program offers care coordination and assistance in navigating services for individuals with a palliative diagnosis during their end-of-life phase, with the goal of enabling them to receive care that supports dying at home, while ensuring high-quality care and support tailored to their specific needs.

We are excited to be expanding this program’s reach and team beyond the initial roll out to Newcastle LGA, into Lake Macquarie and the Central Coast as part of being funded for a second year.

**About the role**
As the End-Of-Life Care Facilitator, you will be part of a team who are responsible for the development, facilitation, and delivery of the program.

Your proficiency in service development, leadership and client care will foster a culture of best practice, innovation, and continuous improvement. This approach aims to ensure that individuals living with palliative diagnoses receive high quality care and support tailored to their specific needs.

This is a 1-year Fixed-term Part-time role working 60.8 hours per fortnight, 4 days per week. You will be based primarily working from home, with daily travel to clients in your relevant area, either the Central Coast or Hunter region. Occasional visits to our Morisset Home Care Office are required.

**A typical day will include**:

- Home visiting clients in the community who have been referred for End of Life Program case management and services
- The development of care plans based on evidence-based assessments that promote empowerment and independence
- Deliver high quality, client centred care coordination to clients with an end stage diagnosis (non-malignant) and providing education and support to their circle of support.
- Ongoing resource development and nurturing referral pathways, in partnership with the PHN.
- Implementation of best practice and evidence-based approaches for care including working closely with a multidisciplinary team
- Delivering a timely, professional response to customer feedback and complaints and actively assisting with addressing and resolving these matters
- Meeting Key Performance Indicators. Where variances exist, working as a team to implement strategies to address
- Maintaining timely, accurate client and organisational records, and submitting program reports within stipulated time limits
- Facilitating effective communication with key internal and external stakeholders, and referrers

**What do we need from you?**

You will need to be comfortable working on your own in the community, have excellent verbal communication skills and have an empathetic, warm, and compassionate manner.

The capacity to work occasional evenings and weekends to accommodate program needs is desirable (time in lieu is applicable to any out of hours work).

**This role does require you to have**:

- Bachelor’s Degree or Diploma of Community Services (Service Coordination), or Diploma of Community Services (Case Management), or equivalent knowledge and experience
- Minimum 3 years’ experience in palliative care and aged care
- Experience with service development, planning, and implementation
- A comprehensive understanding of the needs of older Australians with life-limiting illness, and the process to access end-of-life services within the Primary Health Network and in the community
- A commitment to implementing a client centred approach with people from a diverse range of people
- Local community connections or an ability to leverage connections with the target population
- A valid Australian driver’s licence

**To support your wellbeing and career growth, BaptistCare offers**:

- A hybrid working arrangement, visiting clients, and working from home. You will be supplied with a mobile phone, laptop, computer monitor and printer.
- Salary packaging which can increase your take-home pay + novated leasing options + meal and entertainment card
- Dedicated learning and development teams and programs to support your ongoing professional development and career pathways
- Access to Employee Assistance Programs including counselling support and wellness programs.

**About us**:
We are proud to be part of the merged care organisation that will be known nationally as BaptistCare. As a for purpose, Christian care organisation, we are committed