End of Life Program Lead

**End of Life Program Lead - Home Care**

BaptistCare is one of Australia’s largest providers of home care and at the forefront service quality and innovation. We have an exciting opportunity for a dynamic and enthusiastic End-Of-Life Program Lead to join our BaptistCare at Home team supporting the Central Coast and Hunter regions.

The Final Footprints Program: End-of-life Care Coordination Service is a program, implemented in partnership with the Hunter New England and Central Coast Primary Health Network (PHN). The program offers care coordination and assistance in navigating services for individuals with a palliative diagnosis during their end-of-life phase, with the goal of enabling them to receive care that supports dying at home, while ensuring high-quality care and support tailored to their specific needs. We are excited to be expanding this program’s reach and team beyond the initial roll out to Newcastle LGA, into Lake Macquarie and the Central Coast as part of being funded for a second year.

**About the role**
As the End-Of-Life Program Lead, you are responsible for further developing, coordinating, leading the team (two Care Facilitators) and delivering the program. Additionally, you will provide end-of-life care coordination services to eligible clients as a member of the delivery team.

Your excellence in program development, team leadership, and client care will foster a culture of best practice, innovation and continuous improvement. This approach aims to ensure that individuals living with a palliative diagnosis receive the highest-quality care and support tailored to their specific needs.

This is a 1-year fixed-term, full-time role based primarily working from home. Travel to clients in the Hunter and Central Coast region and occasional visits to our Morisset Home Care Office are required.

**A typical day will include**:

- Nurturing existing referral pathways while partnering with the PHN to pioneer and establish new referral pathways
- Providing administrative oversight of the program, including monitoring referral intake and referral allocation to the team
- Achieving Key Performance Indicators (KPIs) and implementing strategies to address any variances
- Monitoring program budgets and expenditure to ensure compliance with financial requirements
- Leadership of the team of Care Facilitators (2), including providing mentoring, supervision and clinical guidance, as required
- Home visiting clients in the community who have been referred for End of Life Program case management and services
- Participating in the development, implementation and evaluation of services and programs that meet clients’ individual needs
- Implementation of best practice and evidence-based approaches for care including working closely with a multidisciplinary team
- Delivering a timely, professional response to customer feedback and complaints and actively assisting with addressing and resolving these matters

**What do we need from you?**

You will need to be comfortable working on your own in the community, have excellent verbal communication skills and have an empathetic, warm and compassionate manner.

The capacity to work occasional evenings and weekends to accommodate program needs is desirable (time in lieu is applicable to any out of hours work).

**This role does require you to have**:

- Minimum 3 years’ post-graduate experience in palliative care and aged care
- Bachelor’s Degree or Diploma of Community Services (Service Coordination), or Diploma of Community Services (Case Management), or equivalent qualification. A Registered Nurse qualification with AHPRA registration is desirable.
- Experience with team leadership, program development, planning, and implementation
- A comprehensive understanding of the needs of older Australians with life-limiting illness, and the process to access end-of-life services within the Primary Health Network and in the community
- Proven experience actively fostering positive working relationships and have local community connections, or an ability to leverage connections with the target population
- Proven experience in operating within funding constraints and achieving service delivery objectives within government program guidelines
- Experience with managing and implementing continuous quality improvement systems and projects
- A commitment to implementing a client centred approach with people from a diverse range of backgrounds and life experiences
- Responsible for all reporting for the program, in accordance with contractual requirements
- High level communication skills, including the ability to communicate effectively with a broad range of people
- Proven high level organisational abilities
- Demonstrate an understanding and appreciation of BaptistCare’s Christian identity and promote the organisation’s values through interactions at work
- Current unrestricted driver’s licence

**To support your wellbeing and career growth, BaptistCare offers**:

- A hybrid w