Business Service Officer

1 day ago

Canberra, Australia Palladium Group, Inc. Full time

**Business Service Officer - Australia Awards Global Support Unit (GSU)**
- Fixed term contract up to 30 June 2029
- Competitive salary and flexible work options
- Friendly and supportive work environment
- Canberra based

**About Palladium**

Palladium is a global leader in the design, development, and delivery of Positive Impact - the intentional creation of enduring social, climate and economic value. We work with governments, businesses, and investors to help solve the world's most pressing challenges. With a team of more than 4,000 employees operating in 90-plus countries and a global network of over 35,000 experts, we help improve economies, societies, the environment, and, most importantly, people's lives.

**The program**

**The Australia Awards Global Support Unit (GSU)** is a new initiative designed to enhance the Department of Foreign Affairs and Trade’s (DFAT) international scholarship program delivery by providing operational, technical and analytical services. The AA GSU consists of the **Global Support Unit (GSU)** - responsible for operational and technical services to DFAT and the scholarship delivery network, and the Global Research Unit (GRU) - responsible for analytical and research services for international scholarship programs. Palladium delivers the GSU and cooperates with DFAT to ensure effective functioning with the GRU.

**The role**

The **Business Service Officer** will be integral to the success of the AA GSU. As the first point of contact for stakeholders seeking assistance, you will administer a range of business support services to ensure a consistent, seamless and high-quality experience. The role involves troubleshooting and resolving various issues, providing excellent customer service and ensuring that enquiries are addressed promptly and effectively.

Drawing on strengths in client service, the Business Service Officer will take carriage of a range of services including, but not limited to, enquiry response, enquiry triaging, help desk support administrative interface with universities and other external partners, and support to other administrative functions in a general and surge capacity.

You will work as part of a highly experienced, solutions focused operations team, with the opportunity to develop and showcase your capability across a range of administrative and support functions.

**About you**

As a service-oriented administration professional, with a can-do attitude, you will bring:

- Demonstrated work experience in high volume enquiry response and management.
- Experience in the use and support of digital and online database systems, and a high-level of proficiency working with Microsoft Office programs, in particular MS Word and Excel.
- Well-developed and proactive support, diagnostic, problem solving and troubleshooting competency and ability to implement solutions as appropriate. Ability to analyse problems and formulate clear and effective solutions and implement as appropriate.
- Strong client focus. Capability to respond quickly and efficiently to client issues to meet tight deadlines and understand users’ needs.
- Proven track record in administration and implementing office management systems and procedures.
- Ability to work to deadlines and balance competing priorities with a high level of attention to detail and accuracy within all aspects of work.
- Excellent communication and interpersonal skills with diverse stakeholders.

**To Apply**

**Closing date: Monday 27 October 2025, 11.59pm AEDT

  • APS4 Communications and Business Support Officer

    4 days ago

    Canberra, ACT, Australia Randstad - Business Support Full time $60,000 - $80,000 per year

    Randstad is currently seeking several experienced Communications and Business Support Officer APS4 to join a high-performing federal government team. Labor Hire | Canberra, ACT | 12 months Position descriptionProvide administrative and business support to the Communication BranchAssist with purchasing, budgeting, procurement, and general financial...

  • APS3 Legal Support Officer

    2 weeks ago

    Canberra, ACT, Australia Randstad - Business Support Full time $60,000 - $90,000 per year

    *About the role*In this role, the you are responsible for undertaking general administrative support services to meet the day-to-day needs of the legal practice groups. The Legal Support Officer will operate under general direction within a dynamic operating environment to provide a range of contemporary support services that are efficient and streamlined....

  • Customer Support Officer

    3 days ago

    Canberra, Australia Australian Bureau of Statistics Full time

    salary: $82,085 - $92,201 (plus 15.4% superannuation) - location: Canberra (Belconnen) - permanent position, full-time hours, flexible working arrangements The Australian Bureau of Statistics (ABS) is looking to fill the role of **Customer Support Officer** within the** Business Services Team** in our Finance and Procurement Branch. This is an ongoing,...

  • APS4 Administration Officer

    2 weeks ago

    Canberra, ACT, Australia Randstad - Business Support Full time $60,000 - $80,000 per year

    Randstad is currently seeking several experienced administration officer APS4 to join a high-performing federal government team. Labor Hire | Canberra, ACT | 3 months Position descriptionResponding to customer enquiries via phone and emailLiaising with internal and external stakeholdersMonitoring shared inboxesMaintaining spreadsheets, trackers, and...

  • Business Support Officer

    1 day ago

    Canberra, Australia Animal Emergency Australia Full time

    **TITLE: Business Support Officer - This integral role is a permanent part time position between 24hrs/week (Wed - Fri). Flexible work from home, life balance!** **Work Type - **Permanent Part-Time Do you enjoy the autonomy and flexibility of working with a supportive team where work life harmony is important to all? Are you experienced in administrative...

  • Business and Governance Officer

    5 days ago

    Canberra, Australia KBR Full time

    **Title**: Business and Governance Officer The Company Kellogg Brown and Root (KBR) is a leading Defence and Government professional services provider. KBR Australia has been engaged in working with Defence and Defence Industry for over 20 years and has core competencies in program and project management, engineering, asset management, integrated logistics...

  • Business Support Officer

    5 days ago

    Canberra, ACT, Australia Health & Wellness Rehab Pty Ltd Full time $66,000 - $85,000 per year

    Job Title: Business Support OfficerLocation: Canberra, ACTEmployment Type: Full-time / Part-time (flexible)Salary: $66,000 – $85,000 + super (depending on experience)About UsAt HWR, we do things differently. We're a boutique workplace rehabilitation provider, focused on genuine connections, tailored services, and delivering exceptional outcomes for our...

  • Compliance Support Officer

    1 day ago

    Canberra, Australia Woden Community Service Full time

    **W**oden Community Service** is a non-for-profit organization that has been providing community-based services for over 50 years. Our vision of ‘A caring community where everyone belongs’ is achieved through our values of Inclusion, Compassion, Hope, Responsiveness, Integrity and Social Justice. We deliver services across the ACT covering children,...

  • APS4 Financial Operations Officer

    1 week ago

    Canberra, ACT, Australia Randstad - Business Support Full time $35,000 - $45,000 per year

    APS4 rate range (Roughly around $35-45ph + super)Canberra, ACT location6 month contract assignment with potential for extension.Immediate start is highly preferred. A candidate with an active security clearance is highly desirable.About the RoleOur client is a well-known Australian federal government department responsible for infrastructure, transport,...

  • Executive Support Officer

    1 week ago

    Canberra, ACT, Australia Randstad - Business Support Full time $90,000 - $120,000 per year

    Are you an exceptional support officer seeking a challenging and rewarding APS4 role? Do you pride yourself on your organisational superpowers, attention to detail, and ability to keep everything running smoothly? We're looking for someone with relevant skills and experience to fill a pivotal support role within a key government agency.With positions...