Business Service Officer

17 hours ago

Canberra, Australia Palladium Group, Inc. Full time

**Business Service Officer - Australia Awards Global Support Unit (GSU)**
- Fixed term contract up to 30 June 2029
- Competitive salary and flexible work options
- Friendly and supportive work environment
- Canberra based

**About Palladium**

Palladium is a global leader in the design, development, and delivery of Positive Impact - the intentional creation of enduring social, climate and economic value. We work with governments, businesses, and investors to help solve the world's most pressing challenges. With a team of more than 4,000 employees operating in 90-plus countries and a global network of over 35,000 experts, we help improve economies, societies, the environment, and, most importantly, people's lives.

**The program**

**The Australia Awards Global Support Unit (GSU)** is a new initiative designed to enhance the Department of Foreign Affairs and Trade’s (DFAT) international scholarship program delivery by providing operational, technical and analytical services. The AA GSU consists of the **Global Support Unit (GSU)** - responsible for operational and technical services to DFAT and the scholarship delivery network, and the Global Research Unit (GRU) - responsible for analytical and research services for international scholarship programs. Palladium delivers the GSU and cooperates with DFAT to ensure effective functioning with the GRU.

**The role**

The **Business Service Officer** will be integral to the success of the AA GSU. As the first point of contact for stakeholders seeking assistance, you will administer a range of business support services to ensure a consistent, seamless and high-quality experience. The role involves troubleshooting and resolving various issues, providing excellent customer service and ensuring that enquiries are addressed promptly and effectively.

Drawing on strengths in client service, the Business Service Officer will take carriage of a range of services including, but not limited to, enquiry response, enquiry triaging, help desk support administrative interface with universities and other external partners, and support to other administrative functions in a general and surge capacity.

You will work as part of a highly experienced, solutions focused operations team, with the opportunity to develop and showcase your capability across a range of administrative and support functions.

**About you**

As a service-oriented administration professional, with a can-do attitude, you will bring:

- Demonstrated work experience in high volume enquiry response and management.
- Experience in the use and support of digital and online database systems, and a high-level of proficiency working with Microsoft Office programs, in particular MS Word and Excel.
- Well-developed and proactive support, diagnostic, problem solving and troubleshooting competency and ability to implement solutions as appropriate. Ability to analyse problems and formulate clear and effective solutions and implement as appropriate.
- Strong client focus. Capability to respond quickly and efficiently to client issues to meet tight deadlines and understand users’ needs.
- Proven track record in administration and implementing office management systems and procedures.
- Ability to work to deadlines and balance competing priorities with a high level of attention to detail and accuracy within all aspects of work.
- Excellent communication and interpersonal skills with diverse stakeholders.

**To Apply**

**Closing date: Monday 27 October 2025, 11.59pm AEDT

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