Workplace Exp Coordinator

**Workplace Exp Coordinator**

**Job ID**
- 217397

**Posted**
- 28-Apr-2025

**Service line**
- GWS Segment

**Role type**
- Full-time

**Areas of Interest**

Facilities Management

**Location(s)**

Sydney - New South Wales - Australia
- Opportunity for a Workplace Experience Coordinator role
- One of the world's leading insurance provider clientBased in Sydney CBD | Land of the Gadigal people

**About CBRE**
CBRE is the world's leading and largest commercial real estate services and investment firm, servicing over 90% of the world’s Fortune 100 companies. Our Global Workplace Solutions division (GWS) is comprised of the best and brightest industry professionals, at the forefront of innovation, and highly invested in the development and unique needs of our diverse employees and global clients.

**Overview**
The Workplace Experience Coordinator is responsible for delivering an exceptional service experience and upholding gold standard excellence in enhancing our workplace environment. This role is instrumental in coordinating and implementing innovative programs and initiatives that ensure the efficient functioning of our facilities while elevating employee engagement, well-being, and productivity.
With a dedicated focus on maintaining a safe, functional, and welcoming environment, the Workplace Experience Coordinator will proactively identify opportunities to optimize space utilization, streamline services, and enhance communication across teams. A strong interpersonal skills and service-oriented mindset will be essential in exceeding the expectations of our workforce, fostering an elevated experience, and ensuring seamless operations throughout our facilities.

**Key Responsibilities**:

- Provides coordination and support for the delivery of both basic and more complex Workplace Services.
- Responds to client inquires and concerns. Ensures timely and quality service delivery to clients. Follows up with clients to ensure customer happiness.
- Provides basic and complex support for the Experience Services team as directed, including expense management, meeting coordination, equipment care, and supply management.
- Trains and assists peers with the delivery of workplace orientations.
- Performs other duties as assigned.
- Ensure compliance with health and safety regulations within the workplace.Assist in the implementation of emergency procedures and conduct safety drills.
Workplace Care- Conduct Daily Site Checks: Perform daily walkthroughs of the workplace to assess the condition of facilities, amenities, and common areas
- Provide feedback on the overall employee experience based on observations and interactions during site checks
- Identify opportunities for improvement and enhancement of the workplace environmentFollow security and emergency procedures as defined for the property; responds to emergency situation in a calm, efficient manner
Reception Services- Greet employees and announce clients and visitors
- Conducts guest registration through badging software, issues visitor passes and validates parking
- Receives and transfers incoming calls to appropriate partiesServe as a point of contact for employee inquiries related to workplace services and amenities
Vendor Management- Provides access credential for vendors
- Escorts vendors on premises as requiredProcesses invoice and ensures proper cost center coding
Administrative Support- Responds to and resolves customers tickets using client systems
- Utilizes and maintains the IEM and other client databases and digital tools, providing basic reportingCollect and analyze data related to employee satisfaction and workplace utilization to inform decision-making
Event Management- Organize and coordinate events, activities, and programs that promote engagement and foster a sense of community among employees
- Gather feedback from employees to assess satisfaction and identify areas for improvement
- Prepare reports on engagement initiatives, facility usage, and employee feedbackAssist employees with technology-related needs, such as A/V support for meetings and troubleshooting basic IT issues

**About you**:

- HS Diploma or GED required. Bachelor's degree or professional hospitality accreditations preferred.
- Prior Customer Service experience required.
- A minimum of one year of Front Desk, Concierge, customer service or other hospitality experience is preferred. Strong knowledge of the surrounding area and all recreational, hospitality and business-related information.
- Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action
- Comfortab