Family Support Specialist

**Company Description** For over 50 years, Each has stood beside individuals and communities, helping people live healthier, more fulfilling lives.**
We put people at the heart of everything we do, surrounding them with a network of care and support that empowers individuals to thrive.
Join us and be part of a team that delivers **Altogether Better Care**—because when we come together, we create brighter futures for all.
- ** Based in Bankstown, on the lands of the Cabrogal People**:

- ** Full-time, max-term until June 2026**:

- ** $80,000 per annum + 11.5% Super + Generous**Salary Packaging** benefits of up to $18,550**

Through the Early Childhood Approach (ECA) program, we support families by:

- Understanding children’s development and unique needs
- Finding the right support services for children
- Equipping families with skills to support children's growth
- Connecting families with local community resources

**Your role, your impact**
As a Family Support Specialist, you will work alongside families of young children with disability or developmental delays to ensure they feel empowered and equipped to navigate the NDIS and maximise the support available to their child. This role plays a vital part in creating positive, lasting change in the lives of children and families by helping them build capacity, set goals, and access the right services.

You will:

- Build trusted relationships with families and service providers
- Support families to understand, implement and review their child’s NDIS plan
- Facilitate plan reassessments and monitor progress toward individualised goals
- Provide practical guidance and emotional support, especially during challenging conversations
- Maintain accurate documentation and manage administrative tasks efficiently

**Who we’re looking for**
We’re seeking someone with:

- Exceptional customer service and a strong family-centred approach
- Excellent communication skills to simplify complex information for families
- Experience in early childhood education, administration, or customer service
- An understanding of the NDIS and its impact on families of children with additional needs
- Confidence using technology and online systems, including telehealth tools

**What will make you stand out**
- Previous experience working with children with developmental delays or disability
- Understanding of child development and/or early childhood intervention

**What’s in it for you**
At Each you’ll be supported to be your best. We provide:
**Diversity & belonging** - We value all backgrounds, abilities, and identities and are committed to cultural safety.

**Flexibility That Works for You**
Balance your way - Flexible work arrangements to help you juggle work and life commitments.

**Great Pay & Perks**
Boost your take-home pay - Not-for-Profit Salary Packaging (up to $15,900 tax-free per year) plus an extra $2,650 tax-free for meals and entertainment.

**Career Growth & Learning**
Endless career opportunities - With over 200 programs across QLD, NSW, ACT, and VIC, there are plenty of pathways to progress.

**Your Wellbeing Matters**
Free, confidential support - Our Employee Assistance Program is available for you and your family.

**Applications Close**: Wednesday 23rd of July.
**Additional Information**

**Next Steps in the Hiring Process**
Thank you for your interest in joining Each To learn more about next steps, please check out our Hiring Process Guide.

We are a 2025 Circle Back Initiative Employer - we commit to respond to every applicant.

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