Family Contact

Are you passionate about helping children and families build positive connections? Do you have a knack for creating a safe and supportive environment where everyone can thrive? We are looking for a dedicated full-time Family Contact & Support Worker to join our team and make a real difference in the lives of children and young people in Out-of-Home Care (OOHC).
About the Role
In this vital role, you will provide crucial casework support to children in OOHC. You'll be the friendly face who transports children to and from family contact visits, ensuring a positive and safe experience for everyone involved. Your creativity will shine as you facilitate engaging activities and provide guidance to help families connect and build stronger bonds.
A key part of your work will be collaborating with caseworkers, providing clear, non-judgmental reports after each visit and quickly alerting them to any significant issues. You will be a trusted, caring presence who models positive communication and interaction, all while maintaining strict confidentiality and ensuring the well-being and safety of the child is the top priority.
About You
You are a compassionate and organised professional with a strong understanding of child development and the unique challenges faced by children in OOHC. You are a natural at building rapport and have excellent communication skills, enabling you to mediate and resolve disputes effectively while always maintaining a supportive environment.
**Key skills and criteria we're looking for**:

- A Certificate II in Community Services or equivalent experience.
- A current, unrestricted driver's licence.
- Proven ability to work effectively as part of a team.
- Strong computer literacy for preparing reports and maintaining records.
- Well-developed negotiation, mediation, and dispute resolution skills.
- The ability to support parents and family members who may lack the confidence to connect with their children.
- A well-developed understanding of the issues facing OOHC children and young people.

About Us
Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.
About our Benefits
- Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay
- Industry leading hybrid and flexible working arrangement supporting work from home and office, including the opportunity of a 9-day fortnight.
- Access to in-house training and learning opportunities for professional development and growth.
- Access to our inhouse wellbeing programs
- Working alongside professional and dedicated team members all wanting to make a difference in our communities.

About our Recruitment Process
At SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.
Our commitment to Diversity
To Apply
Applications close 12th September 2025