Payments Officer

1 week ago

Adelaide Region SA, Australia HAYS Full time

Payments Officer

**Your new company**
***
This Government Department are responsible for providing disability-based services to the community and are looking for multiple Payment Officers for their CBD Office.

**Your new role**
***

Responsibilities may include but are not limited to:

- Investigating and resolving outstanding payment requests that have been rejected through the my place provider and participant portals.
- Engaging with internal and external stakeholders to resolve payment enquiries.
- Processing manual payments to providers and self-managed participants.
- Working to resolve payment issues, guided by legislation, policies and standards, and Payments Branch Standard Operating Procedures (SOPs).
- Contribute to decision-making within the team/work area.
- Consistently meeting team and individual work resolution targets.
- Ensuring knowledge of and compliance with legislative, financial and administrative frameworks.
- Maintaining an awareness of government decision-making processes, Agency guidelines and regulations.

**What you'll need to succeed***
- Attention to detail
- Resilience and adaptability
- The ability to work with mínimal supervision in a team-based role
- Exceptional written and verbal communication skills
- Preferred experience working in customer service and/or Payments Support
- An empathetic nature and ability to work with vulnerable people

To be successful in this role you must have a recent National Police Clearance, a valid Working with Children’s Check and must be an Australian Citizen.

**What you'll get in return**

***
A 12-month initial engagement within Federal Government with potential for extension, a competitive hourly rate of $44 + Super, along with the ability to utilise your skills to assist vulnerable people.

Temporary and Contact workers through Hays also enjoy a wide range of benefits including:

- Weekly pay cycles
- Nominated choice of Superannuation fund
- Online timesheet submission and approval
- No hidden fess or costs for our services
- Free online learning platform to enhance your skills
- Regular contact with local Adelaide consultants throughout the duration of your assignment.

**What you need to do now**

***

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2723223

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