Insurance and Payments Officer

At the Department of Treasury and Finance we work together to ensure South Australia is a thriving, prosperous state now and into the future.

We are the lead agency for economic, social and financial policy outcomes. We play a vital role in providing financial services to the community and economic and fiscal policy advice to the Government of South Australia.

Super SA is a branch within the Department of Treasury and Finance. Super SA is a superannuation fund provider who, for 120 years has been helping South Australian government employees secure their financial future.

Super SA is dedicated to being the most trusted superannuation fund for current and former South Australian public servants. Super SA's long-term success is largely due to the talent and expertise of staff who strive to create an environment that is supportive, safe and secure. The work culture is positive and inclusive, making it a rewarding and enjoyable place to work.

About the role:

As an Insurance and Payments Officer, you'll be a steady and trusted guide for members navigating significant life events. You will be processing the payments associated with approved Claims and underwriting applications and, you'll ensure every detail is handled with care and precision.

In this role, you'll take on tasks such as:

• Managing insurance underwriting applications
• Processing Death, Total and Permanent Disablement, Terminal Illness &   Income Protection payments
• Communicating sensitive decisions with empathy and professionalism
• Collaborating with internal teams and external stakeholders
• Investigating and resolving complex insurance issues
• Supporting continuous improvement and compliance initiatives

About you:

You are detail-oriented, empathetic, and thrive in a fast-paced environment. You bring a mix of analytical thinking, customer service excellence, and a genuine desire to help others. You're not just good with numbers --you're great with people.

We're looking for someone who:

• Communicates clearly and compassionately, even in sensitive situations
• Interprets legislation and regulatory requirements with confidence
• Demonstrates strong analytical skills and attention to detail
• Calculates complex benefit payments and taxation accurately
• Is proficient in spreadsheets and database applications
• Understands insurance claims, underwriting, and superannuation administration

What we offer:

We believe the little extras can make a big difference in supporting your success, some of our great incentives include:

• Salary packaging  - boost your take-home pay
• Flexible working options  - Hybrid working options may be available
• Fitness Passport  - access to 75+ gyms & pools
• Career pathways  - mentoring & study assistance
• Employee Assistance Program  - for you and your family
• Supportive teams and comprehensive training to support your success

Remuneration

ASO3 - $67,589 min $72,033 max per annum + 12% Super

For a confidential discussion about the role please contact:

Rachel Stringer

Team Leader,

Application Instructions:

To be considered, all applications must be submitted online via I Work for SA by clicking Apply and following the instructions.

Applicants are required to submit a Curriculum Vitae and covering letter (no more than two pages), addressing the abilities and experience listed in the selection criteria to demonstrate their suitability. Applicants are to include the name and contact number of two referees.

The Pre-Employment Declaration must be completed and submitted with your application.

Recommended applicants are subject to satisfactory criminal history check in accordance with the DTF Pre-Employment Screening Policy and Procedure and every three years thereafter.

The Department of Treasury and Finance is an Equal Opportunities employer committed to providing an inclusive workplace that embraces diversity and inclusion for all employees. We strongly encourage applications from people of Aboriginal and Torres Strait Islander descent, culturally diverse backgrounds, disability, all genders, and LGBTQI+ community. If you have any support or access requirements, we encourage you to advise us if invited to interview.