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Desktop Support Analyst

3 weeks ago

Henderson, Australia ASC Pty Ltd Full time

976061
- Henderson
- Information Technology
- Full time
- Closing on: Jul 2 2025

ASC is Australia’s submarine company**.** We built the Royal Australian Navy’s Collins Class submarines, sustain them, and are now delivering their Life of Type Extension to increase the boats’ service lives. We have also been selected by the Australian Government to sustain and jointly build the nation’s nuclear-powered submarines - the largest and most complex industrial undertaking in Australia’s history.

Our work is interesting and meaningful, contributing directly to Australia’s national security. We offer rewarding roles that provide the opportunity to grow your career, and the flexibility to balance life and work. A career at ASC is like no other, delivering a deeper purpose we can all be proud of.

**About the Opportunity**

We are seeking a **Desktop Support Analyst**to join our IT department in Henderson, WA. This is an excellent opportunity for someone looking to advance their skills and career. As a Desktop Support Analyst, you will be responsible for managing IT tickets, providing A+ customer service, and supporting ASC’s corporate computing devices and collaborative environments across both WA and SA. This role offers a growth opportunity for those who are eager to develop their technical expertise and leadership skills.

**Responsibilities**
- Provide excellent customer service and technical support to end-users.
- Manage IT tickets and resolve technical issues related to hardware, software, and network connectivity.
- Troubleshoot and resolve basic to advanced technical issues.
- Maintain and develop local IT guidelines, processes, and procedures.
- Support ASC’s corporate computing devices, Microsoft Office services, and collaborative environments.
- Work collaboratively with the IT support team and other business units.
- Ensure compliance with IT service management processes and best practices.

**About You**

**Essential**
- Bachelor’s degree in information technology (IT), Computer Science, or relevant certifications
- Min 1 years' experience in a technical support role, preferably in a service desk or help desk environment.
- Strong understanding of Information Technology Infrastructure Library) and ITSM (IT Service Management) principles and best practices.
- Understanding of troubleshooting hardware devices, software, telecommunications, and network issues.
- Excellent communication and interpersonal skills, with the ability to work independently and collaboratively in a fast paced environment, and strong analytical and problem-solving abilities.
- Familiarity with remote desktop support tools and ticketing systems.
- Flexibility to work occasional evenings, weekends, and holidays as needed.

**Desirable**
- Technical proficiency in understanding and implementing technical solutions and enterprise architecture.
- Ability to foster good working relationships with other technology teams and business units.
- Experience in continuous improvement initiatives and methodologies.

**Eligibility**

This role requires a current National Police Clearance and an Australian Defence Security Clearance. Your eligibility for this role is dependent on you obtaining and maintaining such clearance. To check your eligibility, please visit the Australian Government Security Vetting Agency website.

**Benefits**
- Unique and challenging work with a deeper purpose.
- Flexibility over how, when, and where you work for the best work/life balance.
- Up to 10 days additional leave every year so you can rest and recharge.
- Generous parental leave so you can give your family the focus it deserves.
- Subsidised childcare to ease the financial pressure on your family.
- Health and wellbeing initiatives so you can perform at your best at work.
- Professional development opportunities to advance your career.
- A diverse and supportive environment where you can thrive.
- Discounts and exclusive offers from leading Australian brands to help you save.

**About ASC**

Established in 1985, ASC’s 2,400-plus staff offer a depth of submarine design, project management, supply chain, construction, and engineering experience and expertise that is unparalleled in Australia’s defence industry. The company’s work on Australia’s nuclear-powered submarine build and the Collins Class Life of Type Extension takes place in Osborne, South Australia, with sustainment shared across Osborne and Henderson, Western Australia. ASC also plays a leading role in training Royal Australian Navy submariners.